Enterprise Technical Success Leader

Darktrace; Paris; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Life & disability insurance

Medical insurance

Meal vouchers

Employee Assistance Program

Job summary

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy, helping customers embed the platform into daily security operations and achieve measurable outcomes.

You will partner with security, IT and engineering teams to turn deployment into adoption, reducing risk and driving renewal readiness. This role requires strong communication and cross-functional collaboration with Account Executives, Solutions Engineering, and Support.

Qualifications

• Fluency in French and English is essential.
• 3+ years’ experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to translate complex technical concepts into practical guidance for customers and internal teams.
• Strong communication, presentation, and cross-functional collaboration skills.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding priorities and success outcomes.
• Create practical technical success plans to drive adoption and measurable value.
• Identify high-value use cases that embed the platform into daily security operations.
• Use health indicators to spot adoption gaps and renewal risks early.
• Guide customers from deployment to active use, accelerating Time-to-Value.
• Lead mitigation planning for blockers and operational gaps.
• Bring technical health insights into renewal readiness and account strategy.
• Surface opportunities to support expansion in partnership with the Account Executive.
• Champion the voice of technical users and ensure product feedback is visible internally.

Skills

French

English

Job description

Darktrace is seeking a Technical Success Manager to blend technical depth with customer advocacy, helping customers embed the platform into daily security operations and achieve measurable outcomes.

You will partner with security, IT and engineering teams to turn deployment into adoption, reducing risk and driving renewal readiness. This role requires strong communication and cross-functional collaboration with Account Executives, Solutions Engineering, and Support.