Lead - Account Manager(Italian and Spanish Speaking)

Freshworks; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Freshworks is looking for an Enterprise Account Manager to drive growth with valued customers, focusing on the Italian and Spanish markets. You will lead long‑term partnerships, manage complex deals, and collaborate across teams to deliver measurable business impact.

You should have 5+ years in SaaS or solution‑based sales, strong communication skills, and fluency in Spanish and Italian. Travel will be required to connect with customers and represent Freshworks.

Qualifications

• 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.

Responsabilités

• Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals.
• Articulate Value: Build trust with executives by addressing challenges and driving measurable outcomes.
• Execute the Sales Process: Lead complex sales cycles end-to-end and secure strategic wins.
• Learn & collaborate: Champion cross-team collaboration to uncover opportunities and retention.
• Hunt & Prospect: Build a strong pipeline; travel as required to connect in person.
• Consultative approach: work with enterprise customers, focusing on long-term value creation.
• Strong communicator: build relationships, present effectively, and connect product to business needs.

Connaissances

SaaS sales

Account management

Customer-facing roles

Strong communicator

Spanish and Italian languages

Outils

CRM

CX/ITSM knowledge

Description du poste

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long‑term, trusted partnerships.This role will be focussing on our Italian and spanish markets.

What you’ll do:

• Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.


• Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.


• Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long‑term partnerships.


• Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.


• Hunt & Prospect: Build a strong, future‑ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.


• Experience that counts: 5+ years of experience in SaaS or solution‑based sales, account management, or customer‑facing roles with track record of success in an aligned territory.


• Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.


• Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long‑term value creation.


• Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.Proficiency in Spanish and Italian lanuages is a must


• Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.