Lead - Account Manager(Italian and Spanish Speaking)

SmartRecruiters, Inc.; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Freshworks Inc. is seeking an Enterprise Account Manager to grow key accounts in the Italian and Spanish markets. You will lead end-to-end sales cycles, articulate value to executives, and build long-term partnerships with valued customers.

Ideal candidates have 5+ years in SaaS or solution-based sales, with strong communication and cross-functional collaboration skills. Travel may be required to connect with customers and close strategic deals.

Qualifications

• 5+ years in SaaS or solution-based sales or account management.
• Experience with enterprise customers and senior leaders.
• Spanish and Italian language proficiency essential.
• Strong communication and presentation skills.

Responsabilités

• Grow key accounts through upsell, cross-sell, and renewals.
• Articulate value to executives and position Freshworks as a partner.
• Lead end-to-end complex sales cycles and secure strategic wins.
• Collaborate across teams to uncover opportunities and retention.
• Travel as required to meet customers and represent Freshworks.

Connaissances

SaaS sales

Account management

Enterprise sales

Relationship building

Spanish language

Italian language

Communication

CRM software

Outils

CRM software

Description du poste

Lead - Account Manager(Italian and Spanish Speaking)

• Full-time
• Compensation: EUR 0 - EUR 0 - yearly

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing on our Italian and spanish markets.

What you’ll do:

• - Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• - Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• - Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
• - Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• - Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.
• - Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
• - Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.
• - Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
• - Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.Proficiency in Spanish and Italian lanuages is a must
• - Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.