Lead Account Manager(Italian and Spanish speaker)

Freshworks; Paris; Sur place; EUR 85 000 - 120 000; Plein temps

Résumé du poste

Freshworks in Paris is seeking a Senior Sales Executive to grow key accounts through upsell, cross-sell and renewals, while guiding complex SaaS deals end-to-end. You will articulate value to executives, build trusted relationships with C-level sponsors, and collaborate across teams to expand customer success.

Fluency in Spanish and Italian is required, and occasional travel is part of the role. The role demands a proven track record of exceeding revenue goals in large geographic territories and

Qualifications

• 5–8 years of sales experience in outbound/field SaaS software sales.
• Experience managing the sales cycle from business champion to the C-level.
• Proven overachievement of sales goals in a large geographic territory.
• Fluency in Spanish and Italian.

Responsabilités

• Grow key accounts through upsell, cross-sell and renewals.
• Articulate value to executives and position Freshworks as a partner driving measurable results.
• Lead complex sales cycles end-to-end and secure strategic wins.
• Collaborate across teams to expand customer success and retention.
• Hunt and build a strong pipeline; travel as required to connect in person.

Connaissances

Sales experience

SaaS software sales

C-level engagement

Negotiation skills

Spanish proficiency

Italian proficiency

Outils

CRM software

Description du poste

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Your Role and Responsibilities:

• - Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• - Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• - Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
• - Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• - Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.

Qualifications

• Minimum 5-8 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Showed consistent overachievement of sales goals in a large geographic territory, selling a technical product
• The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management
• Experience managing and closing complex sales cycles; being an expert in managing sales cycles with 60-90+ days
• Highly motivated, with a driven personality and a positive attitude toward sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain and the potential of the cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level
• Fluency in Spanish and Italian is a must

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.