L2 Support & Development Engineer: SQL, PHP/.NET

Jobtailor; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Jobtailor is seeking a capable L2/L3 support engineer with strong PHP (Symfony) or C# (.NET Core) and SQL skills to diagnose and fix complex incidents. You’ll read code, implement targeted changes, and provide second-line support across cross-functional teams.

You will maintain product catalog attributes, automate tasks, and contribute AI-powered tooling for support processes. Fluent English is required; a proactive, autonomous mindset and good documentation are essential.

Qualifications

• Proficiency in PHP (e.g., Symfony) or C# with .NET Core.
• Strong SQL knowledge (joins, diagnostic queries) and familiarity with PostgreSQL.
• Ability to read and understand code and troubleshoot to eliminate bugs.
• Ability to document and explain technical solutions to non-technical users.
• Excellent analytical skills, autonomy, and initiative.
• Strong interpersonal skills; comfortable working with cross-functional teams.
• Experience with version control such as Git.

Responsabilités

• Resolve advanced L2 tickets: database usage, SQL queries, and source code review.
• Investigate complex incidents by accessing and understanding the codebase.
• Implement targeted code changes to resolve incidents.
• Standard ticket management: validate, classify, and track incidents through to resolution.
• Provide second-line support to users and other support teams.
• Manage and maintain product catalog/taxonomy attributes across internal platforms.
• Modify and administer Freshdesk at the scripting/code level.
• Keep technical documentation up to date for bug fixes and new features.
• Create endpoints for internal platforms and tools to automate L3 tasks.
• Fix bugs and handle small development tasks across the product scope (PHP and/or .NET).
• Build internal support tools.
• Develop AI-powered tools for Support (MCP projects).
• Contribute ideas and prototypes for applying AI to support processes.

Connaissances

PHP (Symfony)

C# with .NET Core

SQL

PostgreSQL

Code comprehension

Documentation

Analytical skills

Autonomy

Initiative

Interpersonal skills

Git

English (fluent)

Proactive & adaptable

Outils

Git

Description du poste

Jobtailor is seeking a capable L2/L3 support engineer with strong PHP (Symfony) or C# (.NET Core) and SQL skills to diagnose and fix complex incidents. You’ll read code, implement targeted changes, and provide second-line support across cross-functional teams.

You will maintain product catalog attributes, automate tasks, and contribute AI-powered tooling for support processes. Fluent English is required; a proactive, autonomous mindset and good documentation are essential.