Key Account Manager

Bigblue; Paris; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Meal vouchers

Unlimited snacks

ClassPass membership

MacBook or equivalent setup

100% health insurance coverage

Job summary

Bigblue in Paris (Hybrid) is seeking a Senior Account Manager to retain and grow our key European D2C brands. You will build strong partnerships, act as a trusted advisory, and translate data into strategic improvement plans to drive merchant success.

You will collaborate with stakeholders, monitor performance trends, and contribute to product and operational enhancements. Based in Paris or willing to relocate, you bring 5+ years in customer-facing roles and native French with English

Qualifications

• : 5+ years in customer-facing roles including 3+ years in logistics/fulfilment/e-commerce or related industry
• : Native-level French and professional proficiency in English
• : Strong communicator and relationship builder across multiple stakeholders
• : Data-driven with solid Excel skills and ability to present actionable insights in business reviews
• : Commercial mindset with problem-solving, prioritisation and strategic thinking
• : Proactive, autonomous, adaptable, eager to deepen logistics expertise
• : Based in Paris or willing to relocate

Responsibilities

• Build strong, long-term partnerships with key accounts
• Maintain relationships with strategic merchant accounts and act as trusted advisor
• Define improvement plans with merchants based on data analysis
• Identify new partnership opportunities and define improvement plans with merchants
• Deliver customer excellence and support stakeholders in day-to-day use of services
• Monitor customer feedback and performance trends and translate into actionable improvements
• Contribute to product and operational improvements based on merchant insights and market trends
• Optimize internal processes and tools to enhance customer experience
• Grow merchants' strategic development and identify growth-driving metrics
• Identify signals of dissatisfaction and implement solutions
• Suggest cross-selling and upselling initiatives to address customer needs

Skills

Relationship building

Data analysis

Excel

Communication

Strategic thinking

Tools

CRM software

Job description

About The Role

As a Senior Account Manager, you will be responsible for retaining and growing the company’s key accounts — some of the most promising European D2C brands — and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

• Build strong, long-term partnerships

• Build and maintain strong relationships with strategic merchant accounts
• Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
• Define improvement plans with merchants based on data analysis
• Identify new partnership opportunities and define improvement plans with merchants

• Deliver customer excellence

• Support stakeholders in their day-to-day use of the company’s services
• Monitor customer feedback and performance trends, and translate them into actionable improvements
• Contribute to product and operational improvements based on merchant insights and market trends
• Optimize internal processes and tools to improve the overall customer experience

• Grow hand-in-hand

• Contribute to our merchants’ strategic development and identify their metrics that drive growth
• Identify potential signals of dissatisfaction and implement solutions to answer them
• Suggest out-of-the-box initiatives to engage our existing merchants
• Implement cross-selling and upselling strategies to address customer needs and unlock value

You would be a great fit if this sounds like you:

• 5+ years’ experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry
• Native-level French and professional proficiency in English
• Strong communicator and relationship builder, comfortable managing multiple stakeholders
• Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews
• Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills
• Proactive, autonomous, adaptable, and eager to deepen your logistics expertise
• Based in Paris or willing to relocate

Bonus points for

• You have an entrepreneurial spirit
• You're passionate about digital and making life simpler with technology
• You like solving new problems and are never settling for how something "has always been done"
• You speak another language (Spanish, German, Italian)

Why join the company

• High impact role: Be at the center of our growth journey and help shape the team that will power the company’s future.
• Founders-led companywith an innovative, caring culture.
• Fast-growing scale-up:Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment:Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by the company) + unlimited free snacks at the office.
• ClassPass membership for fitness & wellness.
• MacBook or any setup you need — your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At the company, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger.Because whatwe value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape the company’s entrepreneurial adventure,