Consulting director

Bigblue; Paris; On-site; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Meal voucher

ClassPass membership

MacBook provided

Health insurance coverage

Founders-led culture

Job summary

Bigblue is seeking a seasoned leader to build and scale our Professional Services function across Europe. You will design the service offering, pricing models, and delivery frameworks, while delivering high-impact advisory to merchants and shaping product direction with cross-functional teams.

You will own KPIs, drive profitability, and create scalable knowledge to enable merchant success. Join a founders-led, fast-growing logistics tech company and help redefine omnichannel fulfillment across

Qualifications

• 5+ years of consulting or professional services experience at high-growth scale-ups.
• Customer-obsessed with strong ownership and ability to turn needs into plans.
• Experience balancing execution, people management, and financial performance.
• Builder mindset to design and scale processes from scratch.

Responsibilities

• Design and launch the Professional Services program including offering, pricing, and delivery.
• Deliver structured, high-impact advisory to merchants.
• Define KPIs and build tools to monitor performance.
• Collaborate with Sales, Product, Ops, and Customer teams.
• Architect scalable knowledge to feed training and product roadmap.
• Manage repeatable and bespoke projects.
• Design revenue models and forecast team utilization.

Skills

Consulting experience

Professional services

Implementation at scale-up

Fluent English

French or Spanish

Job description

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At the company, we’re on a mission to change that.We help brands turn fulfillment into a competitive advantage: scaling faster while delivering a five-star customer experience.Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 8 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, greener — and more cost-efficient.Backed by $20M+ in funding, we’re scaling rapidly — from 10 million orders in 2024 toward bold enterprise expansion. To deliver on this ambition, we are looking for a leader who will drive operational excellence and innovation at scale.

What you’ll do

• Design and launch the company’s Professional Services program: define the service offering, pricing models, and delivery frameworks for operational consulting.
• Deliver structured, high-impact advice to merchants: help brands streamline their operations, unlock growth, and make the most of the company’s operational capabilities.
• Create and track performance metrics: define success KPIs — including merchant satisfaction, project ROI, and delivery timelines — and build the tools and processes to monitor and improve them.
• Generate and structure company knowledge: turn field experience into scalable insights that fuel internal training, merchant enablement, and product roadmap decisions.
• Work hand-in-hand with Sales, Product, Ops, and Customer teams: scope merchant needs, influence product direction, and ensure Professional Services are tightly integrated into the overall customer journey.
• Handle both repeatable and bespoke projects: from standardized onboarding packages to tailored merchant migrations, flex between industrialized delivery and custom-built solutions.
• Make Professional Services a profitable growth engine: design revenue models, forecast team utilization, and ensure strong project economics while delivering value to merchants.

Who you are

• You have 5+ years of experience in consulting, professional services, or implementation at a high-growth scale-up, logistics player, eCom or SaaS company.
• You’re customer-obsessed, with a strong sense of ownership and the ability to turn complex needs into actionable plans.
• You know how to balance execution, people management, and financial performance.
• You are a builder — ready to design and scale processes from scratch, not just operate what exists.
• You thrive in cross-functional environments, collaborating across product, ops, tech, and commercial teams.
• You are both strategic and hands-on — comfortable driving the roadmap while jumping into project firefighting when needed.
• Fluent in English and ideally French or Spanish.

Why join the company

• High-impact leadership role at the heart of the company’s growth and customer success.
• Fast-growing scale-up with a well-funded roadmap and bold ambitions.
• Room to build and innovate: create a PS function from the ground up.
• Pan-European scope: support leading omnichannel brands across multiple markets.
• 10€ meal voucher per worked day (55% paid by the company)
• ClassPass membership for fitness & wellness.
• MacBook or your preferred setup to do your best work.
• 100% health insurance coverage with Benefiz.
• Founders-led company where operations are truly core to the mission.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At the company, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger. Because whatwe value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape the company’s entrepreneurial adventure,