Junior SIRH Customer Success – Mid‑Market & Global Onboarding

World Aquatics; Nantes; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Lucca, a HR software platform, seeks a Customer Success professional for SMEs (<250 staff) to drive implementation, adoption, and usage of solutions in France and beyond. You will lead deployments, configurations, trainings, and launches while supporting administrators with complex questions and bug fixes.

Fluency in English (C1) and a passion for digital solutions, curiosity, and client satisfaction are essential; strong communication and team collaboration are expected across borders.

Qualifications

• Graduated from a top engineering or business school.
• Experience in project management and willingness to take the lead on initiatives.
• Fluency in English (C1) and strong communication skills.

Responsabilités

• Lead project deployment and onboarding: kick‑off, audit, configuration, training, testing, and production launch.
• Run client support: assist administrators on configuration, advanced questions, and bug resolution.
• Participate in side‑projects to improve deployment practices and the client journey.

Connaissances

Project management

Client onboarding

Communication

Customer focus

Curiosity

Formation

Top engineering or business school

Description du poste

Lucca, a HR software platform, seeks a Customer Success professional for SMEs (<250 staff) to drive implementation, adoption, and usage of solutions in France and beyond. You will lead deployments, configurations, trainings, and launches while supporting administrators with complex questions and bug fixes.

Fluency in English (C1) and a passion for digital solutions, curiosity, and client satisfaction are essential; strong communication and team collaboration are expected across borders.