IT Support Technician (French) | Remote within Portugal (Relocation Support)

CB Talents SP; Arrondissement de Tours; Hybrid; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Remote work from Portugal

Paid training: 12 days, 8h/day, in EN,

Health insurance from day one

12-month fixed-term contract, possible

Job summary

Cross Border Talents is seeking a detail-oriented support engineer to take over escalated tickets and reproduce complex errors. You will diagnose issues by querying MySQL, inspecting data directly, and coordinating with the product and support teams using Postman and Slack.

The role emphasizes proactive root-cause analysis and continuous improvement. Ideal candidates will be fluent in French, with English at B2 level, strong communication, and a willingness to learn.

Qualifications

• Fluent French (it's the whole point).
• English B2 proficiency.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication, customer focus, willingness to learn.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Reproduce, analyse, diagnose application errors.
• Query the database (MySQL) to catch errors at the source.
• Collaborate with Postman, Slack, and support team to find root causes.
• Propose improvements to management based on incidents.

Tools

Postman

Slack

MS Office

MySQL/SQL

Job description

What you’ll actually do

• Take over escalated tickets, chats and video calls that L2 couldn't close


• Dig into application errors: reproduce, analyse, diagnose


• Check customer data directly in the database (MySQL) to catch errors at the source


• Work with Postman, Slack and the support team to get to the root cause


• Propose improvements to management based on the incidents you see


• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)


• English B2 (training is in English)


• Working knowledge of MySQL/SQL, Postman, Slack and MS Office


• Strong troubleshooting and ticket-handling skills


• Clear written and spoken communication, customer focus, willingness to learn

What you get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)


• Paid training: 12 working days, 8h/day, in English, €185.60 net/week


• Health insurance from day one


• 12-month fixed-term contract; permanent contract for employment beyond 2 years


• 20 days holiday in year one (pro-rata), 22 days afterwards


• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30

Two pay options (monthly, 22 working days, gross)

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00


• Christmas allowance: €83.17


• Holiday allowance: €83.17


• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00


• Christmas allowance: €64.67


• Holiday allowance: €64.67


• Meal allowance (€7/day): €154.00


• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.


• Move to Portugal on a real job, with paid training and an optional housing package.


• Learn fintech from the inside: how accounting software breaks and how it gets fixed.


• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles.