IT Support specialist (f/m/d)

Free2move; Paris; Hybride; EUR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Hybrid work in Paris office

Impactful IT role

Dynamic international environment

Résumé du poste

Free2move in Paris is seeking a skilled IT Support specialist to manage our macOS fleet, SaaS ecosystem, and end-user services. You will own service requests via Jira Service Management and ensure new joiners are ready from Day 1.

The role requires 3–5 years in IT support, strong English, and hands-on experience with Jamf Pro, Okta, Google Workspace, and Jira/Confluence. Hybrid work in our Paris office offers dynamic, international collaboration.

Qualifications

• 3 to 5 years in a dedicated IT Support or Helpdesk role.
• Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
• Strong familiarity with the macOS ecosystem and hardware troubleshooting.
• Practical knowledge of Jamf Pro, Okta, Google Workspace, and Jira/Confluence.
• Experience configuring and troubleshooting UniFi or similar networking tools.
• Excellent verbal and written English (mandatory).

Responsabilités

• Own the Jira Service Management queue, resolving hardware and software requests quickly.
• Administer core suites: Okta, Google Workspace, Jira, and Confluence.
• Lead onboarding and offboarding processes to ensure Day 1 readiness and secure departures.
• Manage macOS devices with Jamf Pro and Apple Business Manager.
• Maintain hardware inventory and sync MDM tools.
• Create internal How-To guides in Confluence.

Connaissances

macOS

Jamf Pro

Okta

Google Workspace

Jira/Confluence

UniFi networking

English communication

Formation

Bachelor’s degree in IT/CS

Outils

Jamf Pro

Okta

Google Workspace

Jira/Confluence

Description du poste

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform!

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750 experts and bold international projects, then you're in the right place!

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco‑system and the fast-changing automotive sector.

Are you a macOS expert who thrives on solving problems and empowering others?

We are looking for a skilled and highly motivated IT Support to join our Client IT Team in Paris.

As the backbone of our daily technical operations, you won't just be "fixing computers"—you’ll be ensuring our team has the seamless digital environment they need to innovate. From managing our high-spec Apple fleet to mastering our SaaS ecosystem (Okta, Google Workspace, Jira), you will play a critical role in the full lifecycle of every employee’s journey.

What You’ll Do ?

• Service Excellence: Own the Jira Service Management queue, ensuring hardware and software requests are resolved with speed and a smile.
• Identity & Platform Admin: Act as a key administrator for our core suites, including Okta, Google Workspace, Jira, and Confluence.
• Lifecycle Management: Lead the end-to-end onboarding and offboarding process. You’ll ensure new joiners are ready for Day 1 and that security is maintained when departures occur.
• Apple Fleet Management: Use Jamf Pro and Apple Business Manager to keep our macOS devices secure, updated, and perfectly configured.
• Asset Mastery: Maintain a source of truth for our hardware inventory, ensuring our tracking sheets and MDM tools are always in sync.
• Knowledge Sharing: Build out our internal and self-service "How-To" guides in Confluence to help the whole company scale.

Who You Are ?

You are a proactive "self-starter" who notices a recurring issue and fixes the root cause rather than just the symptom.

The Essentials:

• Experience: 3 to 5 years in a dedicated IT Support or Helpdesk role.
• Education: Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
• The Apple Expert: Strong familiarity with the macOS ecosystem and hardware troubleshooting.
• Tech Stack: Practical knowledge of Jamf Pro, Okta, Google Workspace, and Jira/Confluence.
• Network Savvy: Experience configuring and troubleshooting UniFi or similar networking tools.
• Communication: Excellent verbal and written English (mandatory); you can explain complex tech to non-techies with ease.

Bonus Points:

• You have experience interacting with APIs and Automation to make manual tasks disappear.

Why Join Us?

• Hybrid Flexibility: Enjoy the best of both worlds with a mix of remote work and on-site collaboration in our Paris office.
• Impact: You aren't just a number; you are the go-to person for our team’s productivity.
• Fast-Paced Growth: Work in a dynamic environment where priorities shift quickly and no two days are the same.
• Culture: We are a team that values a customer-centric mindset and a "team player" attitude above all else.

What we offer :