IT Support specialist (f/m/d) Tech · Paris ·

Free2move; Paris; Hybride; EUR 45 000 - 52 000; Plein temps

Avantages offerts par ce poste

Meal vouchers via Swile card

Navigo pass reimbursement 50%

Mutual insurance 60%

Providence 100%

E-Learning access

Résumé du poste

Free2move, Paris-based mobility company, seeks an IT Support specialist to join the Client IT Team in Paris. You’ll manage the macOS fleet and administer Okta, Google Workspace, Jira/Confluence to ensure a seamless digital workspace.

You will own onboarding/offboarding, security, and hardware inventory, using Jamf Pro and Apple Business Manager, while building Confluence guides to scale support.

Qualifications

• 3–5 years in IT Support or Helpdesk.
• Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
• Strong familiarity with the macOS ecosystem and hardware troubleshooting.
• Knowledge of Jamf Pro, Okta, Google Workspace, Jira/Confluence.
• Experience configuring and troubleshooting UniFi or similar networking tools.
• Excellent verbal and written English communication.

Responsabilités

• Own the Jira Service Management queue for timely requests.
• Administer core suites: Okta, Google Workspace, Jira, Confluence.
• Lead onboarding/offboarding to ensure Day 1 readiness and secure offboarding.
• Manage Apple fleet using Jamf Pro and Apple Business Manager.
• Maintain hardware inventory and keep MDM tools in sync.
• Create internal how-to guides in Confluence for self-service.

Connaissances

macOS expertise

IT support experience

English communication

Formation

Bachelor’s degree in IT or CS

Outils

Jamf Pro

Okta

Google Workspace

Jira/Confluence

UniFi networking

Description du poste

Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.

With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform!

Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just few years as a reference player to revolutionize the mobility of all travellers.

Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!

If you want to join a team of +750 experts and bold international projects, then you're in the right place!

You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector.

The Mission

Are you a macOS expert who thrives on solving problems and empowering others?

We are looking for a skilled and highly motivated IT Support to join our Client IT Team in Paris.

As the backbone of our daily technical operations, you won't just be "fixing computers"—you’ll be ensuring our team has the seamless digital environment they need to innovate. From managing our high-spec Apple fleet to mastering our SaaS ecosystem (Okta, Google Workspace, Jira), you will play a critical role in the full lifecycle of every employee’s journey.

What You’ll Do ?

Your day-to-day will be a mix of high-impact administration and hands‑on troubleshooting:

• Service Excellence: Own the Jira Service Management queue, ensuring hardware and software requests are resolved with speed and a smile.

• Identity & Platform Admin: Act as a key administrator for our core suites, including Okta, Google Workspace, Jira, and Confluence.

• Lifecycle Management: Lead the end‑to‑end onboarding and offboarding process. You’ll ensure new joiners are ready for Day 1 and that security is maintained when departures occur.

• Apple Fleet Management: Use Jamf Pro and Apple Business Manager to keep our macOS devices secure, updated, and perfectly configured.

• Asset Mastery: Maintain a source of truth for our hardware inventory, ensuring our tracking sheets and MDM tools are always in sync.

• Knowledge Sharing: Build out our internal and self‑service "How-To" guides in Confluence to help the whole company scale.

Who You Are ?

You are a proactive "self-starter" who notices a recurring issue and fixes the root cause rather than just the symptom.

The Essentials:

• Experience: 3 to 5 years in a dedicated IT Support or Helpdesk role.

• Education: Bachelor’s degree in IT, Computer Science, or equivalent practical experience.

• The Apple Expert: Strong familiarity with the macOS ecosystem and hardware troubleshooting.

• Tech Stack: Practical knowledge of Jamf Pro, Okta, Google Workspace, and Jira/Confluence.

• Network Savvy: Experience configuring and troubleshooting UniFi or similar networking tools.

• Communication: Excellent verbal and written English (mandatory); you can explain complex tech to non-techies with ease.

Bonus Points:

• You have experience interacting with APIs and Automation to make manual tasks disappear.

Why Join Us?

• Hybrid Flexibility: Enjoy the best of both worlds with a mix of remote work and on‑site collaboration in our Paris office.

• Impact: You aren't just a number; you are the go‑to person for our team’s productivity.

• Fast‑Paced Growth: Work in a dynamic environment where priorities shift quickly and no two days are the same.

• Culture: We are a team that values a customer‑centric mindset and a "team player" attitude above all else.

What we offer :

Working at Free2move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also:

• A start‑up spirit supported by a large Group

• The opportunity to revolutionize the uses of mobility with us!

• A neat integration to start well

• Lots of possibilities for development

• Collaboration with multidisciplinary and international teams

• International projects to perfect your background!

• A mutual insurance financed at 60% and a providence in case of hard times financed at 100%!

• Access to our E‑Learning platform

  for the development of languages and other skills

• No‑meetings days to boost your efficiency!

• Table football battles to relax

Job type:

• Permanent contract in France

• Hybrid Mode

• To be filled ASAP

Location :

45, Rue de la Chaussée d'Antin, 75009 Paris, France

An attractive Package :

• Annual gross salary package depending of your experience: +/-€45,000 + Bonus 8,33%

• Meal vouchers via a Swile card (€10 per working day)

• 50% reimbursement of the Navigo pass