IT Support Specialist

Solmax; France; On-site; EUR 29,000 - 42,000; Full time

Job summary

Solmax is seeking an IT Support Specialist for its Bezons site, with duties spanning initial local user support and future coverage of the Les Mureaux site from 2027 onward.

You will install and maintain desktops and peripherals, resolve Windows, software, and network issues, and manage the ticketing system while supporting onboarding/offboarding and cybersecurity initiatives.

Qualifications

• Associate's or Bachelor's degree in IT, CS, or equivalent qualification.
• Minimum of 2 years IT support, help desk, or end-user support experience (excluding apprenticeships and internships).
• Solid knowledge of Windows environments and Microsoft 365.
• Good understanding of networks, workstation environments, and ticket management tools.
• Professional level of English, enabling effective communication with international stakeholders.

Responsibilities

• Provide hands-on IT support to local users.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Diagnose and resolve hardware, software, network, and Microsoft 365 issues.
• Manage and track user requests through the ticketing system.
• Assist with IT hardware deployment, refresh programs, and asset inventory management.
• Support user account administration, including employee onboarding and offboarding activities.
• Contribute to cybersecurity initiatives, including updates, patch management, and promotion of best practices.
• Collaborate with international IT teams on projects and continuous improvement initiatives.

Skills

Customer service

Communication

Teamwork

Organizational skills

English proficiency

Education

Associate's or Bachelor's degree in IT/CS

Tools

Microsoft 365

Ticketing systems

Job description

At Solmax, we are committed to creating a more sustainable world through innovative geosynthetic solutions. Our manufacturing site in Les Mureaux, France, plays a unique role within the EMEA organization as the only production facility manufacturing nonwoven geosynthetics.

These products contribute to civil engineering and infrastructure projects, environmental protection initiatives, and industrial applications worldwide.

As part of a replacement, we are looking for a:

IT Support Specialist

Location: Bezons (95), France, then Les Mureaux (78), France from 2027 onwards

Reporting to the IT team and serving as the primary IT contact for the Bezons site and, subsequently, the Les Mureaux site, you will provide technical support to end users and help maintain the operational performance of IT equipment and services. You will work on a variety of technical issues and collaborate closely with international IT teams.

Key Responsibilities

• Provide hands-on IT support to local users.

• Install, configure, and maintain desktops, laptops, and peripheral devices.

• Diagnose and resolve hardware, software, network, and Microsoft 365 issues.

• Manage and track user requests through the ticketing system.

• Assist with IT hardware deployment, refresh programs, and asset inventory management.

• Support user account administration, including employee onboarding and offboarding activities.

• Contribute to cybersecurity initiatives, including updates, patch management, and promotion of best practices.

• Collaborate with international IT teams on projects and continuous improvement initiatives.

Profile

• Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent technical qualification.

• Minimum of 2 years of successful experience in IT support, help desk, or end-user support roles (excluding apprenticeships and internships).

• Solid knowledge of Windows environments and Microsoft 365.

• Good understanding of networks, workstation environments, and ticket management tools.

• Professional level of English, allowing effective communication with international stakeholders.

What Will Make You Successful

• Strong customer service mindset and commitment to internal customer satisfaction.

• Excellent communication skills.

• Team-oriented approach and collaborative mindset.

• Ability to work independently with strong organizational skills and attention to detail.

• Technical curiosity and eagerness to learn.