IT Support & Security Apprentice — No‑Code Automation

Prose; Paris; Sur place; EUR 12 000 - 17 000; Plein temps

Résumé du poste

Prose, a Paris-based company, is seeking an apprentice for its IT & Security team. In this two-year master’s track, you will handle Level 1 support, document processes in English, and contribute to device management, automation, and security reviews.

You’ll work across Windows and macOS, with no-code tools and AI assistants supporting efficient operations. Fluent English, strong fundamentals in networking and security, and a willingness to learn are essential.

Qualifications

• Entering the first year of a two-year master's programme in cybersecurity, systems and networks, or risk and compliance (open to applicants holding a three-year degree).
• Fluent English, written and spoken.
• Good command of macOS; working knowledge of Windows.
• Networking fundamentals (DHCP, DNS, VLAN, VPN).
• Security basics: identity management, MFA, least privilege, vulnerability management.
• Comfortable with no-code automation tools and AI assistants.

Responsabilités

• Level 1 support: handling employee requests, managing accounts and access, preparing devices for new joiners. Support is provided in English.
• IT documentation: setting up a documentation process, defining a reusable template per document family, building AI writing assistants, producing user and administration guides. All documentation is written in English.
• IT processes: formalising the team's processes (joiners, movers and leavers, request handling, hardware lifecycle, recurring reviews), monitoring how they are applied and measuring gaps.
• Device management: contributing to the MDM migration, defining configuration profiles, tracking encryption and updates, maintaining the asset inventory.
• Security and compliance: taking part in the annual penetration test and remediation follow-up, contributing to access reviews across infrastructure and product systems, preparing audit evidence, maintaining the third-party register.
• Automation and detection: industrialising recurring controls with no-code tooling, contributing to log source onboarding and to the documentation of detection use cases.

Connaissances

Fluent English

macOS

Windows

Networking fundamentals

Security basics

No-code automation tools

AI assistants

Formation

Master's in cybersecurity, systems and networks

Bachelor's degree acceptable

Description du poste

Prose, a Paris-based company, is seeking an apprentice for its IT & Security team. In this two-year master’s track, you will handle Level 1 support, document processes in English, and contribute to device management, automation, and security reviews.

You’ll work across Windows and macOS, with no-code tools and AI assistants supporting efficient operations. Fluent English, strong fundamentals in networking and security, and a willingness to learn are essential.