Technical Support Engineer 1

Datadog; Paris; Sur place; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

RSUs stock equity

ESP P stock purchase plan

Résumé du poste

Datadog is seeking a Technical Solutions Engineer to join our in-house team in Paris. You’ll educate potential clients and ensure existing customers are happy by resolving technical questions across our platform and integrations.

In this hybrid role, you will work 3–5 days per week from the Datadog office, participate in product discussions, and grow your expertise in one or more Datadog product areas while delivering outstanding client experiences.

Qualifications

• Computer Science or Engineering degree or bootcamp graduate.
• Strong written and verbal communication.
• Experience with Linux and some programming.
• Ability to work rotating schedule with weekend availability.
• Active contributions to open-source projects and engineering communities.

Responsabilités

• Engage with customers via multiple channels to resolve technical support requests.
• Reproduce technical issues and explore Datadog’s integrations.
• Participate in product discussions based on client feedback.
• Train to become a knowledgeable specialist in Datadog product areas.
• Work from a Datadog office 3–5 days per week.

Connaissances

Programming experience

Linux knowledge

Open-source contributions

Client-focused

Written and verbal communication

Formation

Computer Science or Engineering degree or bootcamp

Outils

Linux

Description du poste

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 600+ integrations
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week

Who You Are:

• A Computer Science / Engineering major and/or Bootcamp graduate
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• Possessing some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability
• Nice to have:
  • Understanding of Log management fundamentals
  • Understanding of Cloud Security Monitoring

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, ability to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.