IT Service Delivery Lead – Business Apps & Automation

Essendi; Paris; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

50% Navigo transport refund

Remote work allowance

Résumé du poste

Essendi is looking for a Service Delivery Manager to oversee IT services supporting Business Applications in a multi-country environment. You will supervise run and support activities, ensure SLAs/KPIs are met, and coordinate with internal IT teams and external providers.

The role requires strong ITIL knowledge, ITSM experience, and expertise in service design. French language is an advantage, and the position offers a hybrid work model in Paris.

Qualifications

• Master degree in management, computer science, or related field.

Responsabilités

• Own end-to-end service delivery for Business Applications.
• Manage day-to-day run activities including incident, problem, change and release management.
• Lead vendor and outsourcing management with SLA monitoring and performance reviews.
• Act as primary IT interface for business stakeholders.
• Manage major incidents and service disruptions with structured communication and RCA.
• Coordinate service transitions from projects to run with documentation and knowledge transfer.
• Monitor and report service performance, risks, and issues to IT and business management.
• Drive service optimization through automation, process improvement, cost control, and debt reduction.
• Design and implement robust software architectures for scalability and performance.

Connaissances

Analytical skills

IT service design

ITIL knowledge

ITSM systems

RPA tooling

HighQ (Legal Systems)

French language

AI experience

Formation

Master Degree

Outils

Xurrent

Automation Anywhere

HighQ

Description du poste

Essendi is looking for a Service Delivery Manager to oversee IT services supporting Business Applications in a multi-country environment. You will supervise run and support activities, ensure SLAs/KPIs are met, and coordinate with internal IT teams and external providers.

The role requires strong ITIL knowledge, ITSM experience, and expertise in service design. French language is an advantage, and the position offers a hybrid work model in Paris.