IT Help Desk Specialist — Azure & ITIL Expert Support

Uni Systems; Paris; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

Uni Systems in Paris is seeking a Help Desk Specialist to join our UniQue team. You will be the first point of contact for users and handle IT-related requests and incidents through tickets in Service Desk.

The ideal candidate has 4+ years in IT service support, ITIL certification, hands-on Azure/365 experience, Azure AD, Intune, and Azure Virtual Desktop, plus strong English communication.

Qualifications

• 4+ years in an IT Service Desk or similar role.
• ITIL knowledge and certification is mandatory.
• Hands-on experience with Microsoft Azure and Microsoft 365.
• Experience with Microsoft Entra ID (Azure AD) and group management.
• Experience with Microsoft Intune for device management.
• Familiarity with Azure Virtual Desktop and troubleshooting.
• Excellent English communication, written and spoken.
• Ability to document IT processes and knowledge base articles.

Responsabilités

• Be the contact point for users with IT-related requests or issues.
• Identify, diagnose and resolve end-user requests and incidents through tickets in Service Desk.
• Log tickets via email, phone, Teams or in person.
• Collaborate with third-party vendors to resolve incidents.
• Manage user accounts, access and group membership across systems.
• Add to the knowledge base and document processes.
• Manage hardware assets and inventory (imaging, enrollment, decommissioning).
• Assist users in setting up meetings and video calls.

Connaissances

ITIL practices

Azure

Microsoft 365

Azure AD

Intune

Azure Virtual Desktop

Technical documentation

Communication skills

Independent work

English proficiency

Formation

ITIL Certification

Outils

Intune

Description du poste

Uni Systems in Paris is seeking a Help Desk Specialist to join our UniQue team. You will be the first point of contact for users and handle IT-related requests and incidents through tickets in Service Desk.

The ideal candidate has 4+ years in IT service support, ITIL certification, hands-on Azure/365 experience, Azure AD, Intune, and Azure Virtual Desktop, plus strong English communication.