IT Help Desk Specialist

Uni Systems; Paris; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

Uni Systems in Paris is seeking a Help Desk Specialist to join our UniQue team. You will be the first point of contact for users and handle IT-related requests and incidents through tickets in Service Desk.

The ideal candidate has 4+ years in IT service support, ITIL certification, hands-on Azure/365 experience, Azure AD, Intune, and Azure Virtual Desktop, plus strong English communication.

Qualifications

• 4+ years in an IT Service Desk or similar role.
• ITIL knowledge and certification is mandatory.
• Hands-on experience with Microsoft Azure and Microsoft 365.
• Experience with Microsoft Entra ID (Azure AD) and group management.
• Experience with Microsoft Intune for device management.
• Familiarity with Azure Virtual Desktop and troubleshooting.
• Excellent English communication, written and spoken.
• Ability to document IT processes and knowledge base articles.

Responsabilités

• Be the contact point for users with IT-related requests or issues.
• Identify, diagnose and resolve end-user requests and incidents through tickets in Service Desk.
• Log tickets via email, phone, Teams or in person.
• Collaborate with third-party vendors to resolve incidents.
• Manage user accounts, access and group membership across systems.
• Add to the knowledge base and document processes.
• Manage hardware assets and inventory (imaging, enrollment, decommissioning).
• Assist users in setting up meetings and video calls.

Connaissances

ITIL practices

Azure

Microsoft 365

Azure AD

Intune

Azure Virtual Desktop

Technical documentation

Communication skills

Independent work

English proficiency

Formation

ITIL Certification

Outils

Intune

Description du poste

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Help Desk Specialist to join our UniQue team.

What will you be doing in this role?

• Being the contact point for users with IT-related requests or issues
• Identify, diagnose and resolve end user requests and incidents through tickets in Service Desk
• Log tickets for end users where the request is received via e-mail, phone, Teams or in person
• Work with third-party vendors to resolve incidents
• Manage user accounts, access and group membership over various systems
• Add to the knowledge base
• Document processes
• Manage hardware assets (receiving, handling, labelling, storing, imaging, enrolling, decommissioning) and the asset inventory
• Assist users in setting up meetings and video calls

Requirements

What will you be bringing to the team?

• 4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support role
• Strong knowledge of IT service management principles andITIL practices; ITIL certification is mandatory requirement
• Hands-on experience with Microsoft Azure and Microsoft 365 environments
• Practical experience with Microsoft Entra ID (Azure AD), including user account management, access permissions, and group membership
• Experience with Microsoft Intunefor device management, enrollment, configuration, and compliance
• Familiarity with Azure Virtual Desktop (AVD) and troubleshooting virtual desktop environments
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve end-user hardware and software issues
• Ability to create and maintain technical documentation, IT processes, and knowledge base articles
• Good communication and interpersonal skills, with a customer-focused approach to supporting end users
• Ability to work independently, prioritize multiple requests, and manage incidents according to agreed SLAs
• Excellent command of written and spoken English

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.