International Customer Service Intern (Logistics)

Sibelco France SAS; Nemours; Vor Ort; EUR 11.000 - 18.000; Teilzeit

Zusammenfassung

Sibelco is seeking an Alternant - Customer Service Representative in Nemours to support order processing, customer onboarding, and export/import documentation within our global logistics team. This internship-like position focuses on learning our departmental processes while delivering excellent service to customers and sales colleagues.

You will handle order entry, confirm amendments, track shipments, and assist with inbound/outbound logistics and compliance documentation.

Qualifikationen

• Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience.
• Or prior experience in customer services or logistics role in an international environment with experience in export/import document handling.
• English – proficient verbal & writing; local language of the country of base and main operations – proficient verbal & writing.

Aufgaben

• Customer Onboarding: acts as the first line of service for customers and coordinates commercial, technical or operational issues.
• Order and Contract Management: ensures order entry and amendments meet requirements with compliant documentation.
• Customer Inquiry handling: logs external complaints and provides feedback after QA and Sales review.
• Data Management: updates systems and shipment files for auditability.
• Logistics: performs inbound and outbound forwarding activities.
• Export: tracks shipments and coordinates customs clearance for overseas deliveries.

Kenntnisse

Customer service experience

Logistics coordination

Ausbildung

Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience

Jobbeschreibung

Sibelco is seeking an Alternant - Customer Service Representative in Nemours to support order processing, customer onboarding, and export/import documentation within our global logistics team. This internship-like position focuses on learning our departmental processes while delivering excellent service to customers and sales colleagues.

You will handle order entry, confirm amendments, track shipments, and assist with inbound/outbound logistics and compliance documentation.