Alternant - Customer Service Representative

Sibelco; France; Hybrid; EUR 14.000 - 21.000; Teilzeit

Zusammenfassung

Sibelco is seeking an Intern to join the Nemours Customer Service team. You will assist with order processing, customer inquiries, and documentation to ensure compliant workflows and strong collaboration with sales managers.

Gain exposure to CRM and data management while coordinating logistics in an international setting, contributing to sustainable materials advancement.

Qualifikationen

• Bachelor degree in Logistics, Business Administration, Transportation or related field or equivalent experience.
• English proficiency in spoken and written form.
• Local language proficiency of base country in verbal and written form.

Aufgaben

• Customer onboarding and first-line service for customers.
• Order and contract management ensuring correct, compliant documentation.
• Handle customer inquiries and external complaints with QA and Sales input.
• Data management and maintenance of shipment records for audit trails.
• Coordinate inbound/outbound logistics and export/shipping with customs.

Kenntnisse

Customer service

CRM

Order management

Data entry

Ausbildung

Bachelor degree in Logistics, Business Administration, Transportation

Tools

CRM software

ERP software

Jobbeschreibung

Alternant - Customer Service Representative**Location:**Nemours Office**At Sibelco, we advance life through materials.** For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.**Are We the Perfect Match?**At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.**Job Description:****Role Purpose:*** The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations* Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation* Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows* Handles and ensures the correct workflow of external complaints**Responsibilities:*** Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues* Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued* Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager* Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.* Logistics: Perform inbound and outbound forwarding activities* Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries**About you:*** Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience* Or prior experience in customer services or logistics role in an international environment with experience in export/import document handling* English – proficient verbal & writing* Local language of the country of base and main operations – proficient verbal & writing**Employee Type:**Intern (durée déterminée) (stagiaire)**Why Join Us?**Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:* **Meet Our People:** Careers* **Learn About Our Recruitment Process:** Learn More* **Discover Our Sustainability Goals:** Sibelco prioritiesWe also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.**How to Apply**Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the **Apply** option.