Alternant - Customer Service Representative

Sibelco Nordic Ab; France; On-site; EUR 8,900 - 12,000; Full time

Job summary

Sibelco Nordic Ab in Nemours (France) is seeking an Alternant - Customer Service Representative to support order processing, customer onboarding, and commercial assistance. The role involves coordinating between customers, sales managers, and logistics to ensure compliant documentation and smooth operations.

The candidate should have a Bachelor’s degree in Logistics or a related field (or equivalent experience) and strong English plus local language skills.

Qualifications

• Bachelor degree in Logistics, Business Administration, Transportation or related field or equivalent by experience.
• English - proficient verbal & writing.
• Local language of the country of base and main operations - proficient verbal & writing.
• Prior experience in customer services or logistics in an international environment with export/import document handling.

Responsibilities

• Customer onboarding and service of customers, coordinating commercial, technical or operational issues.
• Order and contract management, ensuring accurate and compliant documentation.
• Handling customer inquiries and logging external complaints; feedback after QA review.
• Data management and updating shipment files for traceability.
• Coordinate inbound/outbound forwarding activities and export shipments.
• Collaborate with sales managers to provide commercial assistance and maintain information flow.

Skills

English proficiency

Local language

Education

Bachelor's degree in Logistics

Job description

Alternant - Customer Service Representative Location: Nemours Office

At Sibelco, we advance life through materials. For over 150 years, we've been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we're proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match?

At Sibelco, we believe building a successful career is a two-way journey. We're looking for individuals who share our values and vision, just as much as you're seeking a company that aligns with your aspirations. Together, we can shape the future.

Job Description

The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations

Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation

Giving commercial assistance to both customers and sales managers in e.g. handling offers and ensuring information flows

Handles and ensures the correct workflow of external complaints

Responsibilities

• Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues
• Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued
• Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager
• Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.
• Logistics: Perform inbound and outbound forwarding activities
• Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries

About you

• Bachelor degree in Logistics, Business Administration, Transportation or other relevant field or equivalent by experience
• Or prior experience in customer services or logistics role in an international environment with experience in export/import document handling
• English - proficient verbal & writing
• Local language of the country of base and main operations - proficient verbal & writing

Employee Type

Intern (durée déterminée) (stagiaire)

Why Join Us?

Sibelco is more than a workplace-it's a community that encourages growth, innovation, and collaboration. Here's what you can look forward to when you join our team:

• Meet Our People: Careers
• Learn About Our Recruitment Process: Learn More
• Discover Our Sustainability Goals: Sibelco priorities

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.