Installation and Operations Manager

JD.com Inc.; Lyon; On-site; EUR 50,000 - 65,000; Full time

Job summary

JD.com Inc. in Lyon, France is seeking an experienced operations professional to assess and onboard DSPs, 3PLs and other service providers. You will manage partnerships, drive KPIs and lead projects for new markets and Europe-wide home-installation rollouts.

The role requires strong project-management skills, stakeholder management and the ability to work across multiple countries in a fast-changing international environment.

Qualifications

• 5+ years of relevant experience in last-mile logistics or similar.
• Experience working with 3PLs, DSPs, subcontractors or other providers.
• Strong project-management and implementation experience.
• Experience managing operational performance through KPIs and SLAs.
• Strong stakeholder-management and problem-solving skills.
• Comfortable working in a fast-changing international environment with planning and structure.
• Able to work independently across multiple countries and projects.

Responsibilities

• Assess the operational readiness of shortlisted DSPs, 3PLs and specialist service providers.
• Lead operational onboarding and implementation of new partners.
• Manage key service-provider relationships, including quality, capacity, KPIs and improvement actions.
• Lead projects related to new markets, services and network expansion.
• Support the rollout of home-installation services across Europe.
• Develop and improve operational processes and SOPs.
• Coordinate cross-functional actions and drive risks and bottlenecks through to resolution.
• Support capacity planning and peak readiness. Occasional visits to service providers or operational locations for key milestones.

Skills

Project management

Stakeholder management

Problem solving

Cross-country coordination

Adaptability

Job description

What you will do

• 1.Assess the operational readiness of shortlisted DSPs, 3PLs and specialist service providers.
• 2.Lead operational onboarding and implementation of new partners.
• 3.Manage key service-provider relationships, including quality, capacity, KPIs and improvement actions.
• 4.Lead projects related to new markets, services and network expansion.
• 5.Support the rollout of home-installation services across Europe.
• 6.Develop and improve operational processes and SOPs.
• 7.Coordinate cross-functional actions and drive risks and bottlenecks through to resolution.
• 8.Support capacity planning and peak readiness. Occasionally visit service providers or operational locations for key project milestones.

About you

• 1.5+ years of relevant experience in last-mile logistics, home delivery, transportation, field services or a comparable environment.
• 2.Experience working with 3PLs, DSPs, subcontractors or other external service providers.
• 3.Strong project-management and implementation experience.
• 4.Experience managing operational performance through KPIs and SLAs.
• 5.Strong stakeholder-management and problem-solving skills.
• 6.Comfortable working in a fast-changing international environment, bringing structure and planning while
• 7.remaining adaptable and constructively challenging existing ways of working when needed.
• 8.Comfortable working independently across multiple countries and projects.