Inside Sales Engineer h/f

MKS Instruments; Beaune; On-site; EUR 52,000 - 76,000; Full time

Job summary

MKS France is seeking an Inside Sales Engineer (h/f) in Beaune la Rolande, France to act as the main customer contact for commercial and technical matters. The role includes pre-sales guidance on products and applications, and post-sales coordination of service inquiries.

You will support Field Sales, build long-term relationships, and serve as an internal expert for designated product lines, with strong emphasis on cross-functional collaboration and customer satisfaction.

Qualifications

• Requires Master’s degree or PhD in engineering.
• Experience in consultative pre- and post-sales support.
• Strong technical understanding of photonic products.

Responsibilities

• Independently plan, prioritize, and organize assigned tasks.
• Build and maintain long-term customer relationships.
• Provide technical consultation on products, solutions, and applications.
• Coordinate customer support and service-related inquiries.
• Interface between customers and internal stakeholders like Business Units and Field Sales.
• Support Field Sales by managing customer inquiries and projects to achieve revenue objectives.
• Be the subject matter expert for defined product lines or technologies.

Skills

Customer orientation

Communication skills

English and French

Photonic products

Education

Master's degree or PhD in engineering

Job description

A day at MKS France:

We are looking for our next Inside Sales Engineer h/f in our industrial company MKS based in Beaune la Rolande (France - 45 )to serves as the primary customer contact for commercial and technical matters. Key responsibilities include providing consultative guidance on products, solutions, and application scenarios, while supporting customers throughout the full sales and customer lifecycle.

In addition to pre-sales activities, the role encompasses post-sales customer support, including the coordination and resolution of service and support-related inquiries. The scope and balance of responsibilities may vary based on business needs and the specific requirements of the customer’s application(s).

Your missions:

• Independently plan, prioritize, and organize assigned tasks and responsibilities.


• Build, maintain, and further develop long-term customer relationships.


• Provide technical consultation and support regarding products, solutions, and their application areas.


• Process and coordinate customer support and service-related inquiries.


• Act as an interface between customers and internal stakeholders, including Business Units, Field Sales, Customer Service, and other relevant functions.


• Proactively support the Field Sales organization by independently managing, processing, and following up on customer inquiries and projects while supporting defined revenue and sales objectives.


• Assume subject matter responsibility for a defined area of expertise, such as specific product lines, technologies, or systems. Provide expert knowledge within the assigned specialization and serve as an internal point of contact for colleagues and cross-functional teams.

Your profile:

• Successfully completed a Master degree or PHD in engineering, technical, scientific, or related field.


• Working proefficiency in english and french is mandatory for this role.


• Relevant professional experience is considered an advantage.


• Practical experience with and technical understanding of photonic products.


• Strong customer orientation, excellent communication skills and cooperation with internal and external stakeholders.


• Ability to quickly learn and assimilate new knowledge and skills.


• Strong analytical thinking skills as well as the ability to systematically analyze and solve technical problems.


• Flexibility and ability to adapt to varying customer requirements and changing conditions.

We can't wait to meet you!

#LI-MD1

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries(“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail] .