INSIDE SALES ENGINEER

CAREL; Lyon; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Remote working

Flexitime

On-boarding program

Continuing training

Job summary

CAREL France seeks an Inside Sales Engineer to support field sales engineers for the Maghreb market. You will advise customers, size CAREL equipment, and prepare quotations to drive orders and customer satisfaction.

You will communicate with distributors and system integrators, provide technical input, and maintain CRM records while contributing to regional growth and service excellence.

Qualifications

• Strong customer relationship management skills (CRM)
• Good knowledge of HVAC and refrigeration systems
• Knowledge of Building Management Systems (BMS), monitoring and supervisory systems
• Understanding of communication protocols and network systems
• Good knowledge of the English language
• Strong interpersonal and team-oriented skills
• Proactive mindset with ability to drive improvements

Responsibilities

• Serve as the primary contact for refrigeration and HVAC professionals, ensuring customer satisfaction through the sales process.
• Prepare standard quotations, product proposals, and spare parts quotations.
• Size CAREL equipment and services for customer needs.
• Educate customers about new products and solutions.
• Respond to tenders and quotations with cost estimates and proposals.

Skills

Customer relationship management

HVAC systems knowledge

BMS knowledge

Networking protocols

English proficiency

Team collaboration

Proactive mindset

Job description

MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!

Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.

Position

CAREL France is the French commercial subsidiary of the CAREL Group, a global leader in control solutions for refrigeration, HVAC, and energy efficiency. We support our customers across French, Belgian, Luxembourg and Maghreb markets with local sales, technical expertise, training, and service, while leveraging the innovation and resources of an international organization.

We are looking for an Inside Sales Engineer providing support to the field sales engineers (ASM) for the Maghreb market.

He/She actively contributes to the company's commercial activities through the daily follow-up of customer and prospect requests.

He/She advises and supports customers in their search for products and solutions, carries out product sizing and selection, and prepares price quotations.

He/She keeps the field sales engineer informed of all requests within the assigned territory.

Key Activities

• Serve as the primary point of contact for refrigeration and HVAC professionals (distributors, system integrators, refrigeration contractors, kitchen equipment specialists, HVAC contractors, etc.), ensuring customer satisfaction by supporting them throughout the sales process.
• Prepare standard quotations, product equivalency proposals, and spare parts quotations.
• Select and size CAREL equipment and services.
• Inform and educate customers about new products, services, and solutions.
• Respond to tenders and requests for quotation by preparing cost estimates and commercial proposals for customers, partners, and prospects in line with the defined business models.
• Ensure proper communication of commercial information and customer relationship management through the required reporting to management and effective use of the CRM system.

Requirements

• Strong customer relationship management skills.
• Good knowledge of HVAC and refrigeration systems.
• Knowledge of Building Management Systems (BMS), monitoring and supervisory systems.
• Understanding of communication protocols and network systems
• Good knowledge of the English language.
• Strong interpersonal skills and the ability to understand and address technical challenges.
• Ability to work effectively in a team-oriented environment.
• Proactive mindset with the ability to make suggestions and drive improvements.
• The person can be based either in Lyon or Casablanca

Other Information

What we offer

• Work-life balance: remote working and flexitime
• On-boarding program and continuing training

MAKE THE DIFFERENCE…ANYWAY:

this position isn’t right for you? Check out our other job opportunities: https://www.carel.com/open-positions

ACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUE

At Carel we are actively committed to achieving our sustainability objectives, outlined in our “Driven by the Future - Sustainability in Action” plan, available for reference at: https://www.carel.com/carel-and-sustainability. Every day we take concrete actions to help combat climate change, identifying and developing products and services that increase energy efficiency and allow us to drastically reduce environmental impact.

Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring. Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.

This job post addresses both female and male candidates (see D.Lgs. n. 198/2006 & ss.mm.ii and D.Lgs. 215-216/2003). Candidates are invited to read the privacy statement (see artt. 13 e 14 del Reg. EU 679/2016) at the following link: https://www.carel.com/documents/10191/678238/CAREL_GDPR_Information_Candidates.pdf