IDC Data Center Technician – On‑Site & Incident Response

Thundersoft; Paris; On-site; EUR 28,000 - 42,000; Full time

Job summary

Thundersoft is seeking an IDC on-site technician to perform 7x24 and 5x8 duties, respond to incidents, and execute work orders in alignment with service SLAs. You will be familiar with IDC environments, monitor systems, and proactively identify risks through regular inspections.

You should be proficient in ticketing systems, SOP workflows, and manage all work orders with high accuracy while understanding data center equipment and site deployment standards.

Qualifications

• Degree: Full-time associate degree or equivalent and above.
• Major: Computer-related disciplines.

Responsibilities

• Perform 7×24 and 5×8 IDC on-site duties per Client requirements.
• Respond to incidents and execute work orders per SLA.
• Familiar with IDC environment and monitoring systems; identify risks via routine inspections; handle emergencies per EOP; record data and produce preliminary reports.
• Master the ticketing system and SOP workflows; complete work orders with zero errors and SLA compliance.
• Understand IDC equipment (switches, servers, cables); perform installation, racking, deployment and maintenance; conduct site surveys and provide on-site support.
• Engage in minor construction and issue reporting as required.

Skills

Incident response

SLA compliance

Monitoring systems

Communication

Teamwork

Self-management

French language

English language

Chinese language

Education

Associate degree or higher

Computer-related disciplines

Tools

Ticketing system

SOP workflows

Microsoft Office

Job description

Thundersoft is seeking an IDC on-site technician to perform 7x24 and 5x8 duties, respond to incidents, and execute work orders in alignment with service SLAs. You will be familiar with IDC environments, monitor systems, and proactively identify risks through regular inspections.

You should be proficient in ticketing systems, SOP workflows, and manage all work orders with high accuracy while understanding data center equipment and site deployment standards.