Hybrid Call Center Lead — Data-Driven Training & Ops

Kynetec; Pays de la Loire; Hybrid; EUR 35,000 - 45,000; Full time

Job summary

A market research leader in France is seeking a Senior Supervisor for their call centre. This role involves leading a team of interviewers, optimizing data collection processes, and contributing to social media initiatives. The candidate should have two years of call centre experience, a sales background is a plus, and proficiency in Excel is required. The position offers a hybrid working model, with at least three days per week in the office.

Qualifications

• Minimum of two years’ experience in a call centre.
• Experience managing a small team is essential.
• Intermediate proficiency in Excel.

Responsibilities

• Lead, motivate, and train a team of interviewers.
• Collaborate with the production manager on data collection strategies.
• Supervise the quality of collected data.
• Conduct weekly follow-up sessions to optimize performance.
• Prepare and present reports on call centre performance.
• Contribute creatively to social media initiatives.

Skills

Leadership

Training

Data analysis

Sales negotiation

Communication

Tools

Excel

Job description

A market research leader in France is seeking a Senior Supervisor for their call centre. This role involves leading a team of interviewers, optimizing data collection processes, and contributing to social media initiatives. The candidate should have two years of call centre experience, a sales background is a plus, and proficiency in Excel is required. The position offers a hybrid working model, with at least three days per week in the office.