Hospitality Networking Relationship Manager (Hybrid)

Planet; Paris; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet is seeking a Relationship Manager to own a portfolio of strategic hospitality customers, focusing on long-term relationships, satisfaction, and revenue growth across our networking solutions. You will act as the primary contact for your accounts, managing the full lifecycle from relationship management and service oversight to identifying and delivering commercial growth opportunities.

This role combines strong account management capability with a proactive commercial mindset, requiring

Qualifications

• Proven experience in Key Account Management/ Relationship Management/Customer Success, ideally within technology or networking solutions.
• Experience managing complex customer relationships with multiple stakeholders.
• Strong commercial acumen with experience managing proposals, contracts, and negotiations.

Responsibilities

• Own end-to-end customer relationship for assigned Key Accounts.
• Build and maintain trusted relationships with stakeholders and decision-makers in hospitality organisations.
• Lead regular customer meetings to review performance, service quality, and future opportunities.
• Develop and maintain structured Key Account plans with clear, measurable objectives.
• Identify and deliver revenue growth through cross-sell, upsell, and new business within existing accounts.
• Manage RFI/RFP processes, proposals, and commercial discussions.
• Lead contract negotiations and support closure of new opportunities.
• Maintain a strong pipeline of opportunities and deliver against revenue targets.
• Work closely with internal delivery and technical teams to ensure successful implementation and service quality.
• Act as escalation point for customer issues ensuring timely resolution and retention.
• Maintain focus on service excellence and long-term retention.
• Maintain accurate CRM records, pipeline tracking, and account documentation.
• Provide regular reporting on account performance, risks, and opportunities.
• Monitor competitor activity, pricing trends, and market developments to inform strategy.
• Work with internal teams across sales, operations, and support functions.

Skills

Key account management

Relationship management

Customer success

CRM (Salesforce)

Contract negotiations

Proposals

Stakeholder management

Communication

Team collaboration

Tools

Salesforce

Job description

Planet is seeking a Relationship Manager to own a portfolio of strategic hospitality customers, focusing on long-term relationships, satisfaction, and revenue growth across our networking solutions. You will act as the primary contact for your accounts, managing the full lifecycle from relationship management and service oversight to identifying and delivering commercial growth opportunities.

This role combines strong account management capability with a proactive commercial mindset, requiring