Manager relation client

Bijoux Catering; Roissy-en-France; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading catering service provider in Roissy-en-France is seeking an experienced Customer Relation Manager. You will manage relationships with airline customers, ensuring smooth communication with internal teams and handling client feedback effectively. The ideal candidate has experience in premium service, a strong customer service orientation, and fluency in English. This is a full-time position with travel requirements to Switzerland.

Qualifications

• Experience as a long-haul flight attendant in premium class is mandatory.
• Strong understanding of inflight catering procedures required.
• Fluency in English (spoken and written) is essential.

Responsabilités

• Act as the primary contact for airline customers.
• Ensure smooth communication and coordination with internal departments.
• Organize and lead meal presentations for customers.

Connaissances

Client Relations

Communication Skills

Customer Service Orientation

Problem Solving

Team Collaboration

Outils

Microsoft Office

Description du poste

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Overview

Position Summary: Bijoux Group is seeking an experienced Customer Relation Manager to manage and develop relationships with our customers on daily basis. This customer-facing role requires close collaboration with operations, product development and the commercial team to ensure flawless daily service delivery and customer satisfaction.

Responsibilities

• Client Relations & Operational Coordination:
  • Act as the primary point of contact for our Airline customers.
  • Ensure smooth communication and coordination between customers and our internal departments (production, logistics, culinary, transport...).
  • Manage and communicate all flight-related information, including schedule changes, menu updates and onboard service specifics.
  • Organize and lead meal presentations for current and prospective customers.
  • Handle customers feedback and complaints with professionalism and efficiency.
• Commercial Development:
  • Participate in tender processes and support pricing strategy in coordination with the commercial team and management.
  • Contribute to the commercial strategy and growth of inflight catering services
  • Identify new business opportunities and continuous service improvement initiatives.
  • Support and accompany Airline audits and ensure service compliance.
  • Be present and partly taking the lead during key operational moments (Service launches, client visits, Audits...).

Profile / Qualifications

• Mandatory experience as a long-haul flight attendant in premium class.
• Ideally some experience in key account management or commercial roles within aviation, luxury services, or hospitality.
• Strong understanding of the inflight catering (Service procedure, trolley loading…)
• Interested in food and menu development.
• Fluent in English (spoken and written)
• Strong customer service orientation with a luxury mindset and eye for detail.
• Excellent interpersonal and communication skills with the ability to interact with high-level clients.
• Proactive, solution-oriented, autonomous, and well-organized.
• Team player with the ability to work cross-functionally across departments.
• Proficient in Microsoft Office (PowerPoint, Excel, Outlook...).

Travel Requirements

Frequent travel to Switzerland, and occasionally other locations based on project needs.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Sales and Business Development
• Industries: Aviation and Aerospace Component Manufacturing