Guest Relations Host

JLL; Paris; Hybride; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Uniform provided

On-site staff events

Résumé du poste

JLL in Paris is seeking a Guest Relations Host to deliver high-touch workplace experiences for staff and visitors. You will act as face of the Workplace and client Property team, offering proactive service and a hotelier-level experience across hybrid locations.

You will coordinate hospitality, events, reception, visitor management, and room bookings while supporting changes to the workplace and ensuring clear communications to end-users. English and French fluency is required.

Qualifications

• Fluent in French and English with strong written and verbal skills.
• Minimum 2 years in hospitality or workplace experience.
• Experience in facilities management preferred (1 year).
• Excellent interpersonal and customer service orientation.

Responsabilités

• Deliver 5-star hotelier style service to staff, clients and employees.
• Manage hospitality, events, reception, visitor flow and meeting room services.
• Receive onsite deliveries and support vendor coordination.
• Conduct regular premises inspections and keep areas clean and ready.
• Act as main contact for inquiries, escalations and feedback.
• Support hybrid workplace adoption and staff engagement activities.

Connaissances

Bilingual FR/EN

Customer service

Communication

Microsoft Office

Hospitality experience

Facilities management

Organizational skills

Problem solving

Outils

Excel

PowerPoint

Outlook

Word

Teams

SharePoint

Visio

Access

Description du poste

Overall Purpose of the Guest Relations Host:

Guest Relations Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience.

Guest Relations Hosts are the heart of our Workplace. They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions. They play a pivotal part in delivering on the promise of twice the experience for staff working under flexi working agreements across several hybrid locations (office, home and near home spaces).

Guest Relations Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. Guest Relations Hosts are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Guest Relations Hosts make the office the great place to get work done, collaborate and innovate with colleagues. They are experts curating moments of inspiration and delight to build a community within the workplace.

Guest Relations Hosts must be passionate about customer service and willing to go ‘the extra mile’ to assist staff and visitors. They are brand ambassadors for JLL and our client; Guest Relations Hosts need to be confident in engaging with new customers and build relationships with existing ones, providing real-time and anecdotal insights and business feedback to improve and make the portfolio more efficient and space more effective.

What your day-to-day will look like:

• Face of our Workplace and client Property team; they are expected to deliver a 5-star hotelier style service and experience to all customers, clients, and employees.
• Responsible for services including, but not limited to, hospitality and events management, reception and visitor management, meeting room management and client facing services.
• Take receipt for any deliveries that come onsite, supporting the Workplace team with vendor support and escorting.
• Proactive premises inspections and floor walks (including internal meeting rooms, pantry, social areas); all areas shall be clean, orderly, and ready to use throughout the day
• Proactively raise work orders and provide frequent status updates to respective users. This includes raising any cleanliness issues.
• The main point of contact for general enquiries, escalations, and feedback, responsible for status updates to end-user and ensuring prompt, effective resolution where necessary
• Ensure all signages and messages are current and relevant, including placing place outage notices and AOB
• Ensure wayfinding and zoning maps are up to date and support collection of internal occupancy data
• Ensure all desks are ready and available for colleagues each morning; proactively support and promote clean and clear desk practices and enable desk sweeps where appropriate. Support lost and found activities
• Operationally support change management activities throughout the workplace & project lifecycle, including post move support meetings, post move communications, signages, locker and storage management, floor orientations
• Host regular business engagement sessions to fully understand business needs and work profiles to support the successful adoption of hybrid working and share insights of how their teams are using the space
• Promote regular staff engagement (including meet & greet activities) Provide end-user support based on their needs to provide a personalised level of service. High level of visibility to staff
• Stay current on relevant EUS technology in the workplace and attend trainings to be able to effectively assist end-users with any queries. Assist with AV, VC and other technology inquiries. Host end-user training when necessary
• Host and promote employee engagement events; including lunch & learns, wellness activities, hobby clubs etc...
• Ensure pulse survey insights and continuous feedback is received, actioned and communicated.
• Activate, promote wellbeing, fitness and recreation agenda in alignment with regional agenda and initiatives (assist with booking and inquires)
• Assist with internal communications including cascading relevant information, promoting success stories, managing local pages on intranet, insuring distribution lists are kept up to date, supporting townhalls
• Support employees wherever they are- e.g. host virtual engagement events, assist and cascade home working related inquiries, checking in on home workers, communicating key information, activities and announcements
• Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media
• Should an event require you to work over the allocated time for your contract, we will request for paid overtime to support with the event.

Other responsibilities are location dependent and include (but not limited to):

• Support and manage the meeting room booking system. Ensure booking system is up to date, details for rooms are correct, assist with any booking inquiries and liaising with supporting teams if necessary.
• Ensure seamless communication with hospitality vendors and teams for any internal and external meetings or events.
• Ensure centralised utility room supplies of stationery and printer toner are stocked with required items.
• Ensure vending areas, social hub and pantry areas are always appropriately stocked with required items.
• Support community wall spaces –Support businesses as required for periodic non-frequent clean-up activities. Help clear meeting room brainstorm surfaces / whiteboards - (where not used as a Project Space)
• Support and coordinate internal events, working with Hospitality and required vendors as appropriate.
• Support the health and safety function where required with virtual ergonomic assessments, e.g. dedicated training and protocols to be followed
• Any other reasonable requests

Required Skills and Experience:

• Fluent in the French and English language
• Highly collaborative and confident with strong interpersonal skills
• Excellent verbal and written communication skills with the ability to communicate professionally and effectively
• Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, Teams, SharePoint, and Access)
• Previous Hospitality/ Workplace Experience is preferred- minimum 2 years. Previous events experience favoured
• Facilities Management Experience is preferred with a minimum of 1 year experience.
• High levels of customer care skills with a passion to go above and beyond for their clients. Customer centric and attuned to customer needs
• An eye for detail and comfortable working in a fast-paced environment
• Strong organisational and problem-solving skills, with the ability to multitask
• High level of grooming standards

Employment Details:

• Location: Paris
• Uniform: Guest Relations Hosts are the face of the business and will be provided with a uniform to wear daily in the office without exception.
• Working hours: Typical hours are between 9am and 6pm, subject to change based on office needs.
• Overtime : Should an event require you to work beyond your contracted hours, paid overtime will be provided to support the event.