Guest Experience Manager - Luxury Lodge (Live-in)

Wild Dreams Hospitality; Gravelotte; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Live-in accommodation

3 meals daily

Immediate start

Job summary

Wild Dreams Hospitality in Gravelotte, Grand Est, France, seeks a seasoned hospitality professional to ensure seamless guest experiences. You will be the calm, organised presence at the heart of daily lodge life, anticipating needs and coordinating the team.

With 5+ years of guest-facing experience and Opera or similar lodge systems, you will manage guest itineraries, transfers and VIPs, while maintaining privacy and high service standards. Live-in, meals provided, immediate start.

Qualifications

• Grade 12 or equivalent; hospitality training or a relevant certificate is advantageous.
• Minimum 5 years guest-facing experience in a quality lodge, hotel or similar environment; luxury safari experience preferred.
• Confident spoken and written English; additional languages advantageous.
• Exposure to international guests; working knowledge of lodge or hotel systems (Opera preferred), Microsoft Office, and email/digital communication tools.
• Ability to work a flexible operational roster and move safely around a bush lodge environment.

Responsibilities

• Prepare for arrivals by reviewing guest profiles, itineraries, dietary needs and special requests.
• Welcome and orient guests, and host them at key touchpoints from arrival to departure.
• Act as the central contact for guest itineraries, coordinating activities, transfers, meals and departures.
• Track every guest request through to completion and confirm resolution with the guest.
• Keep all departments aligned, from housekeeping and F&B to guiding, maintenance and reservations.
• Deliver accurate shift handovers, with attention to unresolved items and VIP requirements.
• Gather guest feedback during the stay, handle concerns calmly and check guest-facing areas before service.
• Apply lodge, wildlife and after-dark safety procedures, and protect guest and company information.
• Support colleagues across departments during peak periods, within safety requirements.

Skills

Guest-facing experience

English proficiency

Multilingual (advantage)

Strong communication

Organised and calm under pressure

Education

Grade 12 or equivalent

Hospitality certificate beneficial

Tools

Opera PMS

Microsoft Office

Email/digital tools

Job description

Wild Dreams Hospitality in Gravelotte, Grand Est, France, seeks a seasoned hospitality professional to ensure seamless guest experiences. You will be the calm, organised presence at the heart of daily lodge life, anticipating needs and coordinating the team.

With 5+ years of guest-facing experience and Opera or similar lodge systems, you will manage guest itineraries, transfers and VIPs, while maintaining privacy and high service standards. Live-in, meals provided, immediate start.