Lodge Anchor / Host

Wild Dreams Hospitality; Gravelotte; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Live-in accommodation

3 meals daily

Immediate start

Descripción de la vacante

Wild Dreams Hospitality in Gravelotte, Grand Est, France, seeks a seasoned hospitality professional to ensure seamless guest experiences. You will be the calm, organised presence at the heart of daily lodge life, anticipating needs and coordinating the team.

With 5+ years of guest-facing experience and Opera or similar lodge systems, you will manage guest itineraries, transfers and VIPs, while maintaining privacy and high service standards. Live-in, meals provided, immediate start.

Formación

• Grade 12 or equivalent; hospitality training or a relevant certificate is advantageous.
• Minimum 5 years guest-facing experience in a quality lodge, hotel or similar environment; luxury safari experience preferred.
• Confident spoken and written English; additional languages advantageous.
• Exposure to international guests; working knowledge of lodge or hotel systems (Opera preferred), Microsoft Office, and email/digital communication tools.
• Ability to work a flexible operational roster and move safely around a bush lodge environment.

Responsabilidades

• Prepare for arrivals by reviewing guest profiles, itineraries, dietary needs and special requests.
• Welcome and orient guests, and host them at key touchpoints from arrival to departure.
• Act as the central contact for guest itineraries, coordinating activities, transfers, meals and departures.
• Track every guest request through to completion and confirm resolution with the guest.
• Keep all departments aligned, from housekeeping and F&B to guiding, maintenance and reservations.
• Deliver accurate shift handovers, with attention to unresolved items and VIP requirements.
• Gather guest feedback during the stay, handle concerns calmly and check guest-facing areas before service.
• Apply lodge, wildlife and after-dark safety procedures, and protect guest and company information.
• Support colleagues across departments during peak periods, within safety requirements.

Conocimientos

Guest-facing experience

English proficiency

Multilingual (advantage)

Strong communication

Organised and calm under pressure

Educación

Grade 12 or equivalent

Hospitality certificate beneficial

Herramientas

Opera PMS

Microsoft Office

Email/digital tools

Descripción del empleo

This is a hands-on, guest-facing role for a seasoned hospitality professional who keeps the guest experience running seamlessly. You will be the calm, organised presence at the heart of daily lodge life, anticipating guest needs and keeping the team aligned.

Core Criteria:

Grade 12 or equivalent; hospitality training or a relevant certificate is advantageous Minimum 5 years guest-facing experience in a quality lodge, hotel or similar environment; luxury safari experience preferred Confident spoken and written English; additional languages advantageous Exposure to international guests Working knowledge of lodge or hotel systems (Opera preferred), Microsoft Office, and email and digital communication tools Ability to work a flexible operational roster and move safely around a bush lodge environment Valid drivers licence advantageous where guest or operational transfers may be assigned Warm, composed and observant, with a natural service orientation Clear communicator who gives accurate handovers and confirms understanding Strong organiser able to prioritise multiple guest needs without losing detail Tactful, calm problem-solver who handles pressure without becoming defensive Team-minded and willing to assist across departments while respecting accountability Discreet and trustworthy with guest privacy and company information Well-presented, representing the brand with confidence and humility Criminal Clearance Certificate required as a condition of employment

Core Responsibilities:

Prepare for arrivals by reviewing guest profiles, itineraries, dietary needs and special requests Welcome and orient guests, and host them at key touchpoints from arrival to departure Act as the central contact for guest itineraries, coordinating activities, transfers, meals and departures Track every guest request through to completion and confirm resolution with the guest Keep all departments aligned, from housekeeping and food and beverage to guiding, maintenance and reservations Deliver accurate shift handovers, with particular attention to unresolved items and VIP requirements Gather guest feedback during the stay, handle concerns calmly and Check guest-facing areas before service and report or resolve any presentation or safety concerns Keep guest profiles, notes and reports accurate, and assist with verifying guest charges where assigned Apply lodge, wildlife and after-dark safety procedures, and protect guest and company information in line with POPIA Support colleagues across departments during peak periods, within your training and safety requirements

On Offer:

Live-in position with 3 meals daily while on site Leave cycle: 21 days on / 7 days off Immediate start