Global Training & Client Experience Director

Maison Alaïa; Paris; On-site; EUR 180,000 - 280,000; Full time

Job summary

Alaïa seeks a Worldwide Training Director to define and lead the global training strategy, transforming brand priorities into actionable learning for Retail, Client Engagement, and regional teams. You will elevate client experience, product knowledge, and selling capabilities across markets.

You will translate the Maison’s vision into inspiring content, manage a global learning agenda and drive measurable improvements in performance and clienteling across boutiques worldwide.

Qualifications

• Senior luxury retail training experience.
• Ability to translate brand priorities into engaging learning content.
• Strong knowledge of client experience and VIC development.

Responsibilities

• Define worldwide training vision, strategy and roadmap.
• Create compelling training content on product knowledge, styling, selling skills, clienteling and experience.
• Lead and evolve the Digital Learning platform across regions.
• Elevate Alaïa Client Experience globally and standardize selling rituals.

Skills

Training leadership

Content creation

Client experience

Communication

Coaching on floor

Tools

Digital Learning platform

Job description

Alaïa seeks a Worldwide Training Director to define and lead the global training strategy, transforming brand priorities into actionable learning for Retail, Client Engagement, and regional teams. You will elevate client experience, product knowledge, and selling capabilities across markets.

You will translate the Maison’s vision into inspiring content, manage a global learning agenda and drive measurable improvements in performance and clienteling across boutiques worldwide.