Global Remote Field Automation Support Engineer

BROOKS AUTOMATION; France; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Independent work

Referral program

Wellness benefits

Continuing education

Job summary

Brooks Automation in Grenoble area seeks a Customer Support Engineer (m/f/d) to be the frontline for Brooks customers, ensuring product line performance at sites across Europe. You will install, service and diagnose automation systems, with emphasis on cleanroom environments and proactive support.

You will travel up to 60% within Europe and the US, coordinate with global teams, and deliver effective technical assistance while maintaining high customer trust and system uptime.

Qualifications

• Ideally degree qualified or diploma in a technical discipline.
• Electromechanical troubleshooting expertise.
• Strong interpersonal and communication skills.

Responsibilities

• Performs on-site servicing, corrective maintenance, installation and qualification in cleanroom environments.
• Conducts test procedures to ensure product performance and diagnoses installation issues.
• Implements upgrades and hardware/software change orders.
• Troubleshoots hardware and software issues at customer sites and liaises with factory.
• Provides technical and remote support on system equipment operations.
• Acts as customer contact for technical and service-related problems.
• Completes reporting for traceability and escalation analysis.
• Focuses on ongoing customer support.

Skills

Technical degree

Electromechanical skills

Communication skills

Problem solving

Driving licence

Education

Technical degree or diploma

Job description

Brooks Automation in Grenoble area seeks a Customer Support Engineer (m/f/d) to be the frontline for Brooks customers, ensuring product line performance at sites across Europe. You will install, service and diagnose automation systems, with emphasis on cleanroom environments and proactive support.

You will travel up to 60% within Europe and the US, coordinate with global teams, and deliver effective technical assistance while maintaining high customer trust and system uptime.