(M/W) Senior Customer Solutions Engineer – Industrial Robotics

Wandercraft; Paris; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Wandercraft recherche un collaborateur au sein du département Opérations pour piloter l’implémentation et la personnalisation de nos solutions robotiques, du PoC au déploiement complet. Vous adaptez les modules existants R&D pour répondre aux besoins de chaque client et travaillez étroitement avec les équipes Produit et R&D.

Ce poste est très orienté client avec des déplacements fréquents en France et à l’international, dans des environnements industriels tels que usines et entrepôts.

Qualifications

• Diplôme d'ingénieur ou équivalent dans les domaines mécaniques, élec­triques, logiciel ou robotiques.
• Solide formation pluridisciplinaire et esprit pratique orienté terrain.
• Au moins 4 ans d'expérience dans des environnements industriels (usines, sites logistiques).
• Disponibilité pour voyager largement en France et à l'international.

Responsibilities

• Support pré-vente et démonstrations avec les équipes commerciales et produit.
• Adapter les modules R&D aux besoins clients et assurer l'installation.
• Interface technique principale pendant pré-vente, déploiement et post‑déploiement.
• Former et documenter les équipes clients sur les systèmes robotiques.
• Capturer les retours terrain et partager les enseignements pour améliorer le produit.

Skills

Relation client

Voyages fréquents

Travail sur site industriel

Communication technique

Traduction besoins opérationnels en dé

Education

Ingénierie (Diplôme ou équivalent)

Job description

Version française disponible sur demande.

As part of the Operations department, you will be responsible for the implementation and customization of our robotic solutions for customers, from the Proof of Concept (POC) phase to full deployment.

Working closely with the Product team (Solutions Architect & Product Manager) and R&D, you will adapt and apply existing software and hardware modules developed by R&D to match the specific needs of each customer.

This is a highly customer-facing role, requiring frequent travel, both within France and internationally. You will operate directly in industrial environments (factories, logistics sites, warehouses), where understanding operational constraints, workflows, and on-site realities is key to delivering successful deployments.

You will play a critical role at the intersection of customer needs and industrial execution, ensuring each solution is robust, practical, and fully adapted to real-world environments.

In addition, you will support pre-sales activities, including demonstrations (standard or customized), working with Business Development, Product and R&D teams.

Key Responsibilities

Pre-sales support:

• Support demos and technical discussions with customers,
• Contribute to on-site assessments and feasibility studies,
• Ensure alignment between demonstrations and real industrial use cases.

Industrial understanding & field analysis

• Conduct on-site visits to understand customer operations, constraints and use cases,
• Translate field observations into technical requirements,
• Anticipate deployment challenges in industrial contexts.

Customization

• Configure and adapt R&D-developed software and hardware modules to customer needs,
• Fine-tune solutions to fit industrial environments and constraints,
• Ensure robustness and quality in real operating conditions.

Deployment

• Install and commission our robotic systems on industrial sites (factories, warehouses, logistics platforms),
• Ensure smooth integration into existing workflows and infrastructure,
• Deliver technical training and documentation to customer teams.

Customer interface

• Act as main technical contact throughout pre-sales, deployment and post-deployment,
• Understand operational needs and propose adapted solutions, to ensure successful integration into industrial environments,
• Coordinate with internal teams to resolve technical requests, after deployment.

Knowledge sharing & continuous improvement

• Document field learnings and configurations,
• Share insights to improve product and deployment processes.

This list is non-exhaustive.

Diploma: Engineering degree or equivalent (mechanical, electrical, software, robotics, or related fields)Strong multidisciplinary technical background with a hands-on, field-oriented and solution-driven mindset,At least 4 years of proven experience or strong exposure to industrial environments (factories, logistics sites, warehouses), with a good understanding of their constraints (processes, safety, operations, stakeholders),Willingness and availability to travel extensively in France and internationallyAbility to work cross-functionally with Product, R&D and Business Development teamsExcellent communication skills, with the ability to translate operational needs from the field into clear technical requirements.SkillsProfessional level of English and French: ExpertTechnical integration and configuration of complex systems in industrial environments: ExpertUnderstanding and adaptation to industrial constraints (operations, safety, workflows): AutonomousStrong customer focus with ability to propose pragmatic, field-adapted solutions: AutonomousProject execution on-site (industrial deployments): AutonomousTechnical training and support delivery to operational teams: Autonomous