Service Engineer

MasterSearch Limited; Grenoble; Remote; EUR 42,000 - 65,000; Full time

Job summary

MasterSearch Limited is seeking a Customer Support / Service Engineer to join our European service team. The role is remote when not on customer sites, with Grenoble as a base and occasional travel to other European countries.

You will provide technical support for automation systems, perform on-site servicing in cleanrooms, and act as the main customer contact for technical issues. Strong problem-solving and electromechanical skills are essential.

Qualifications

• Ideally degree qualified or diploma in a technical discipline.
• Natural problem solver with attention to detail.
• Strong electromechanical skills and troubleshooting expertise.
• Experience with automated semiconductor technology is advantageous.
• Excellent interpersonal and communication skills, professional language.
• Ability to work independently and in a European service team.
• Full driving licence and valid passport; travel within EU required.
• Willingness to travel; mostly local with EU travel possible (~30%).
• Fluent in English; good French is a plus.

Responsibilities

• Provide technical support to customers remotely on operations and maintenance.
• Perform on-site servicing, installation and qualification of products, mainly in cleanrooms.
• Serve as the primary customer contact for technical/service issues.
• Run test procedures to verify product performance and diagnose installation problems.
• Implement upgrades and hardware/software change orders.
• Troubleshoot complex hardware/software issues onsite and coordinate with factory.
• Complete reports for traceability and escalation triggers, capturing corrective actions.
• Maintain ongoing focus on delivering high-quality customer support.

Skills

Electromechanical skills

Troubleshooting

Customer communication

Travel willingness

Automated semiconductor tech

Education

Degree in technical discipline

Tools

Remote diagnostics tools

Job description

MasterSearch are currently working with a Global leader in Semiconductor handling equipment at wafer level who have several different solutions used widely across the industry.

Our client is looking for a Customer Support / Service Engineer to join their European based Service team. The role will be remote when not on customer sites but you will be responsible for being the main contact for local customers in Grenoble and also travelling some times to other European countries.

Location

Remote in Grenoble or surrounding areas

Main Responsibilities;

• Provide technical support / remote technical support to customers on operational or maintenance aspects of Automation systems
• Perform on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments
• Serve as customer contact on technical and service-related problems
• Conduct test procedures to ensure proper product performance, and diagnoses problems at installation
• Implement upgrades and hardware/software change orders
• Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the factory to resolution
• Complete appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions. As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and utilisation
• Concentration is on-going customer support

Profile;

• Ideally Degree qualified, or Diploma in higher education within a Technical discipline
• A natural problem solver with great attention to detail
• Strong electromechanical skills and troubleshooting expertise
• Ideally hold previous experience of working on Automated semiconductor technology
• Excellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language
• Ability to work independently and as part of European service team
• Self-motivated, results-driven, and well organised; able to handle multiple tasks with a clear sense of ownership and priority
• Full Driving Licence and Valid passport are essential for this role for travel within EU and US for required training and customer support
• Willingness to travel to support customers. Most travel local but European support occasionally is possible (around 30% outside of France)

Languages;

• Fluent in English and a good French is required for this role

Thank you for considering this opportunity. We endeavour to respond to all applications, on some occasions this is not possible due to the volume, in this situation we will keep your profile and contact you should a suitable role come available.