Global Relocation Move Coordinator - Hybrid & Core Flex

SIRVA Inc.; Bezons; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

Core Flex Hours

Health & wellbeing programmes

Learning & career development

Financial rewards

Global career opportunities

Job summary

Sirva is seeking a Move Coordinator in Bezons, blending hybrid office work with global mobility expertise. You will be the primary contact for relocating employees, coordinating shipments and delivering a seamless relocation experience.

You will work with clients, suppliers and internal teams to manage international and domestic moves, ensuring data accuracy and high service levels. The role requires 2+ years in relocation or logistics, strong French and English communication, and solid MS

Qualifications

• Minimum 2 years' experience in freight forwarding, relocation, logistics, or a related industry, or 3+ years' experience in a customer service-focused environment.
• Excellent verbal and written communication skills in both French and English.
• Strong analytical and numerical skills with attention to detail; including understanding of revenue, margins, basic math (weight, density, rates).
• Strong customer service orientation with a passion for delivering exceptional experiences.
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong organisational and time management skills.
• Effective problem-solving skills and the ability to work independently.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to work collaboratively across teams and with global stakeholders.

Responsibilities

• Serve as the main point of contact for relocating employees throughout their moving journey
• Build strong relationships with customers, providing proactive updates, guidance, and support
• Manage customer enquiries, expectations, and service issues with professionalism and empathy
• Coordinate domestic and international household goods shipments from origin to destination
• Collaborate with relocation partners, moving agents, freight providers, customs authorities, and suppliers across the globe
• Ensure all customer, shipment, financial, and supplier information is accurately maintained within company systems, ensuring data integrity and audit readiness
• Proactively manage service exceptions, operational issues, and customer concerns, taking ownership through to resolution while maintaining regular communication
• Monitor move progress against service commitments and KPIs, identify potential risks, and proactively resolve issues to minimise disruption in order to deliver a high level of service
• Ensure all move-related documentation, records, and system updates are completed accurately and on time
• Collaborate with billing, finance, suppliers, and agent partners to resolve discrepancies, support timely invoicing, and drive successful move outcomes
• Support service quality goals and key performance indicators while maintaining a high standard of customer satisfaction
• Identify opportunities to improve processes, enhance customer experiences, and contribute to operational excellence

Skills

Communication (FR/EN)

Analytical skills

Customer service

Multitasking

Time management

Microsoft Office

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Sirva is seeking a Move Coordinator in Bezons, blending hybrid office work with global mobility expertise. You will be the primary contact for relocating employees, coordinating shipments and delivering a seamless relocation experience.

You will work with clients, suppliers and internal teams to manage international and domestic moves, ensuring data accuracy and high service levels. The role requires 2+ years in relocation or logistics, strong French and English communication, and solid MS