Senior Planning Officer (all genders)

Shiftmove; Paris; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Meal vouchers

Comprehensive health insurance

Employee benefits platform

Flexible work setup

Job summary

A leading mobility solutions company is seeking a Senior Planning Officer to connect sales commitments with operational realities in Paris. This role involves managing the deployment of strategic solutions while ensuring client satisfaction through efficient coordination. Candidates should have a background in project management or supply chain, strong problem-solving skills, and digital proficiency in tools like Excel and CRM systems. Flexible work setup and comprehensive benefits are provided.

Qualifications

• Several years of experience in planning or operational coordination is required.
• Proven ability to resolve unexpected logistical issues calmly.
• Strong communication skills to maintain relationships with clients.

Responsibilities

• Oversee customer files post-sales administration validation.
• Organize large-scale installations across multiple sites.
• Allocate technicians and vehicles effectively.
• Anticipate and mitigate operational constraints proactively.
• Serve as the primary contact for key accounts.
• Partner with Sales, Logistics, and Technical teams.
• Monitor operational indicators in real-time.

Skills

Operational Coordination

Analytical Problem-Solving

Interpersonal Excellence

Digital Proficiency

Language Fluency (French C2, English B1)

Education

Degree in project management or supply chain (Bac+2 to Bac+5)

Tools

Excel

CRM systems

Job description

Overview

About Shiftmove We at Shiftmove are a leading player in the mobility solutions sector, currently undergoing a significant phase of international growth and integration. Following several strategic acquisitions in France, we are building a unified and sustainable social framework to support our evolving business. Our goal is to harmonize our operations while maintaining the agility needed to lead the future of mobility.

Role Mission As our Senior Planning Officer, you will serve as the strategic link between our sales commitments and operational reality by orchestrating the deployment of tracking devices for our most complex and high-volume customers. By managing the end-to-end planning process within the Operations department, you will ensure our clients realize the value of our technology through seamless, on-time installations.

Your Responsibilities

• Operational Orchestration: Take full ownership of customer files once sales administration is validated to coordinate the execution and deployment phase effectively
• Complex Deployment Management: Organize large-scale installations across multi-site and high-volume environments while strictly adhering to deadlines and contractual priorities
• Resource Optimization: Allocate technicians and vehicles by balancing geographical, contractual, and profitability constraints to maximize productivity
• Risk Mitigation: Anticipate operational constraints and identify risks upstream to proactively adjust schedules and secure commissioning timelines
• Customer Experience Guarantor: Act as the primary point of contact for key accounts on all organizational matters, providing professional and structured communication to ensure high satisfaction
• Cross-Functional Coordination: Partner closely with Sales, Logistics, and Technical teams to maintain an accurate and smooth flow of information across the business
• Performance Monitoring: Track operational indicators such as "no-show" rates and deployment deadlines in real-time to adapt the organization to emergencies or unforeseen events

Your Profile

• Educational Background: A degree in project management, supply chain, or a related field (Bac+2 to Bac+5)
• Operational Coordination: Several years of experience in planning, operational coordination, or customer relations, ideally within a multi-site or key account environment
• Analytical Problem-Solving: Ability to remain calm under pressure and use an analytical approach to resolve unexpected logistical events and resource conflicts
• Interpersonal Excellence: Strong communicator who can manage relationships with both internal stakeholders and demanding external clients
• Digital Proficiency: Comfortable working with advanced planning tools, Excel, and CRM systems to manage data and schedules
• Language Fluency: French C2 and min. English B1

Why Join Us

• Impactful Growth: You will be the primary driver of social dialogue of our French entities
• High-Level Exposure: This role reports directly to the Head of People France, and serves as a strategic partner to the C-suite and international stakeholders
• Professional Evolution: You will lead "Labour Law Excellence" across the French perimeter, setting the standard for our future operations

Our Offer to You

• Autonomy: We hire you for your expertise and trust you to do your best work
• We offer competitive compensation, providing fair and attractive pay
• Ownership: "Make It Happen" is one of our core values. In this role, it means real trust, real responsibility, and the freedom to design and improve how things work
• Flexible work setup: Offices in Paris and Aix‑en‑Provence; remote work is part of our culture, with travel as needed
• Meal vouchers: To support your daily well‑being
• Comprehensive health insurance: Covering you and your entire family
• Employee benefits platform (Leeto): Access discounts on a wide range of services and activities
• We invest in your growth: Wherever you want to take your career, we'll support you every step of the way

Admin Info

• Contract Type: Permanent (CDI)
• Location: Aix-en-Provence or Paris, France

Sounds like you? Let\'s grow together!

Shiftmove is an equal opportunity employer. We value diverse experiences and perspectives and encourage everyone to apply. If you need accommodations at any stage of the application process, just let us know - we\'re happy to make adjustments to support you.