Global Network & SASE RUN Engineer

Pluxee; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Exposure to cutting-edge cloud andZero

Collaborative international environm

Résumé du poste

Pluxee in Paris is seeking a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations. You will act as the L3 escalation point for complex incidents and drive root cause analysis to meet SLA/MTTR targets.

The role covers global network infrastructure including core services DNS/IPAM, governance under ITIL, and automation initiatives, collaborating with Security, Cloud Architecture and regional teams to improve performance and reliability.

Qualifications

• Strong networking fundamentals with emphasis on core protocols and routing.
• Experience in L3 support for enterprise networks and incident management.
• Familiarity with ITIL v3/v4 processes and documentation practices.

Responsabilités

• Act as the primary escalation point (L3) for complex incidents and service requests.
• Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues.
• Ensure timely resolution aligned with SLA/MTTR objectives.
• Operate and support global network infrastructure including DNS and IPAM.
• Identify recurring issues and drive permanent fixes with engineering teams.
• Contribute to automation initiatives to reduce manual operations.
• Optimize network performance with proactive monitoring and alerting.
• Maintain ITIL-compliant governance: Incident, Problem, Change.
• Produce high-quality runbooks and knowledge base materials.
• Collaborate with Global Network, Security, Cloud Architecture, and regional teams.
• Support major changes, deployments, and critical events.
• Participate in on-call rotation for critical incidents.

Connaissances

Networking fundamentals

L3 incident management

Troubleshooting & RCA

ITIL knowledge

Analytical & communication

Formation

Certifications: CCNP/CCIE/Palo Alto PCNSE/Azure Network Engineer/Zscaler ZCCP-ZCP, ITIL v4

Outils

DNS

IPAM

SD-WAN

Palo Alto firewalls

Description du poste

Pluxee is a global player in employee benefits and engagement that operates in 28 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Role Overview

We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations. This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms. The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.

L3 Operations & Incident Management

• Act as the primary escalation point (L3) for complex incidents and service requests.
• Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues.
• Ensure timely resolution aligned with SLA/MTTR objectives.

Network & SASE Operations

Operate and support global network infrastructure, including:

• Core Services: DNS, IPAM

Operational Excellence & Continuous Improvement

• Identify recurring issues and drive permanent fixes with engineering teams.
• Contribute to automation initiatives (reducing manual operations).
• Optimize network performance and ensure proactive monitoring and alerting.

Governance & Processes

• Ensure strict adherence to ITIL processes (Incident, Problem, Change).
• Maintain high-quality technical documentation, runbooks, and knowledge base.
• Support global standards enforcement and alignment with intetnal policies.
• Work closely with Global Network, Security, Cloud Architecture, and regional teams.
• Support major changes, deployments, and critical events.
• Participate in on-call rotation for critical incident coverage.

Technical Expertise

• Strong networking fundamentals: TCP/IP, BGP, OSPF, routing & switching, SD-WAN
• Security: Palo Alto firewalls (advanced operations)
• Core services: DNS and IPAM

Operational Skills

• Strong experience in L3 support in enterprise environments
• Proven ability to handle critical incidents under pressure
• Solid understanding of ITIL (v3/v4)

Soft Skills

• Strong analytical and troubleshooting mindset
• Clear communication and stakeholder management
• Ability to work in a global, multi-region environment

Preferred Qualifications :

• Certifications (one or more): Cisco CCNP / CCIE Palo Alto PCNSE Microsoft Azure Network Engineer Zscaler ZCCP / ZCP ITIL v4
• Previous role as Lead / Senior L3 Engineer

What We Offer :

• A key role in global Network & SASE operations
• Exposure to cutting-edge cloud and Zero Trust technologies
• Opportunity to shape and improve global operational practicesA collaborative, international environment
• Full-time - permanent contract

Happy at work:

1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!

3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growing opportunities are a given.