Global Network & SASE RUN Engineer

Pluxee; Issy-les-Moulineaux; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Exposure to cutting-edge cloud and Zero Trust technologies

Opportunity to shape global operational practices

Collaborative international environment

Job summary

A global technology firm in Issy-les-Moulineaux is seeking a Lead Network & SASE RUN Expert to manage global Network & SASE operations. Responsibilities include leading Level 3 incident management and supporting cloud networking solutions. The ideal candidate should have strong networking fundamentals, experience in enterprise environments, and relevant certifications. This full-time position offers a partly remote work option, collaborative atmosphere, and opportunities to influence operational practices.

Qualifications

• Strong experience in L3 support in enterprise environments.
• Ability to handle critical incidents under pressure.
• Solid understanding of ITIL (v3/v4).

Responsibilities

• Act as primary escalation for complex incidents.
• Operate and support global network infrastructure.
• Ensure timely resolution aligned with SLA objectives.

Skills

Strong networking fundamentals

Cloud networking (Azure)

Security (Palo Alto firewalls)

SASE (Zscaler ZIA / ZPA)

Core services (DNS, IPAM)

Education

Certifications (Cisco CCNP / CCIE, Palo Alto PCNSE, Microsoft Azure)

Tools

Azure Networking

Palo Alto NGFW

Zscaler

Job description

Permanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations. This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms. The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.# **Job Title:****Europe Lead Network & SASE RUN Engineer****Location:** Issy-les-Moulineaux (Partly Remote possible) **Type:** Full-time **Language:** English (mandatory) **Experience:** Senior / Expert# **Role Overview**We are looking for a **Lead Network & SASE RUN Expert** to strengthen our Global Network & SASE Operations.This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms.The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.# **Key Responsibilities**### **L3 Operations & Incident Management*** Act as the primary escalation point (L3) for complex incidents and service requests.* Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues.* Ensure timely resolution aligned with SLA/MTTR objectives.### **Network & SASE Operations**Operate and support global network infrastructure, including:* Cloud Networking (Azure): VNet, Application Gateway, Load Balancer, ExpressRoute, VPN Gateways* Security: Palo Alto NGFW* SASE: Zscaler ZIA / ZPA (policy, access, troubleshooting)* Core Services: DNS, IPAM### **Operational Excellence & Continuous Improvement*** Identify recurring issues and drive permanent fixes with engineering teams.* Contribute to automation initiatives (reducing manual operations).* Optimize network performance and ensure proactive monitoring and alerting.### **Governance & Processes*** Ensure strict adherence to ITIL processes (Incident, Problem, Change).* Maintain high-quality technical documentation, runbooks, and knowledge base.* Support global standards enforcement and alignment with intetnal policies.### **Collaboration & Support*** Work closely with Global Network, Security, Cloud Architecture, and regional teams.* Support major changes, deployments, and critical events.* Participate in on-call rotation for critical incident coverage.# **Required Skills & Experience**### **Technical Expertise*** Strong networking fundamentals: TCP/IP, BGP, OSPF, routing & switching, SD-WAN* Cloud networking (Azure): VNet, NSG, Load Balancer, ExpressRoute, VPN* Security: Palo Alto firewalls (advanced operations)* SASE: Zscaler ZIA / ZPA* Core services: DNS and IPAM### **Operational Skills*** Strong experience in L3 support in enterprise environments* Proven ability to handle critical incidents under pressure* Solid understanding of ITIL (v3/v4)### **Soft Skills*** Strong analytical and troubleshooting mindset* Clear communication and stakeholder management* Ability to work in a global, multi-region environment# **Preferred Qualifications*** Certifications (one or more): Cisco CCNP / CCIE Palo Alto PCNSE Microsoft Azure Network Engineer Zscaler ZCCP / ZCP ITIL v4* Experience in global enterprise environments* Previous role as Lead / Senior L3 Engineer# **What We Offer*** A key role in global Network & SASE operations* Exposure to cutting-edge cloud and Zero Trust technologies* Opportunity to shape and improve global operational practices* A collaborative, international environment