Global Learning Operations Coordinator

NIIT; Méaulte; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

NIIT is seeking a Learning Operations Coordinator to manage day-to-day learning operations, including session planning, LMS administration, and coordination of learners and instructors.

Responsibilities include gathering business learning demand, developing training plans, monitoring budgets, coordinating sessions and room bookings, and supporting virtual classroom delivery. Fluency in French and English is required for multilingual stakeholders.

Responsabilités

• Manage day-to-day learning operations: session planning, scheduling, LMS administration, and coordination.
• Possibility to expand to OPCO activities after training.
• Gather learning demand and translate it into training plans with site and Metier leads.
• Analyze training needs and support annual Training Plan (PDC) development.
• Monitor and optimise training budgets, funding opportunities, and vendor costs.
• Coordinate session scheduling, trainer allocation, room bookings, and resource planning for seamless delivery.
• Administer the LMS: session creation, learner enrollment, attendance, and evaluation forms.
• Utilise NIIT platforms: CxP Portal, Instructor Portal, Room Booking Portal, Partner Portal.
• Handle helpdesk requests and ticket management for learners, instructors, and stakeholders.
• Provide operational support for virtual classroom delivery: setup, monitoring, troubleshooting.
• Maintain communication with Métier teams, suppliers, instructors, and business reps.
• Be the primary contact for site and Métier leads on training deployment and operations.
• Prepare and maintain training-related reports and dashboards as required.
• Communicate effectively in French and English for a multilingual environment.
• Manage regulatory training records, certifications, and compliance activities.
• Coordinate training activities across multiple stakeholders and prioritise workload.
• Analyse training evaluation results and drive continuous improvement.
• Maintain the training catalogue with course creation, updates, and quality control.

Connaissances

LMS administration

Training operations

Budget management

Vendor coordination

Bilingual French/English

Stakeholder management

Outils

CxP Portal

Instructor Portal

Room Booking Portal

Partner Portal

Description du poste

NIIT is seeking a Learning Operations Coordinator to manage day-to-day learning operations, including session planning, LMS administration, and coordination of learners and instructors.

Responsibilities include gathering business learning demand, developing training plans, monitoring budgets, coordinating sessions and room bookings, and supporting virtual classroom delivery. Fluency in French and English is required for multilingual stakeholders.