Global Learning Operations Coordinator

NIIT; Saint-Nazaire; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

NIIT is a leading Skills and Talent Development Corporation seeking an experienced Learning Operations Manager to oversee day-to-day training delivery across multiple sites. You will plan sessions, schedule learning activities, manage LMS administration, coordinate learners and instructors, and handle helpdesk support.

Proficiency in French and English, strong reporting, budget tracking, and stakeholder communication are essential.

Qualifications

• Experience in learning operations planning and execution.
• Proficient in LMS administration and training logistics.
• Strong communication and stakeholder management skills.

Responsabilités

• Manage day-to-day learning operations: session planning, scheduling, LMS administration, and coordination.
• Support OPCO activities after required training and certification.
• Gather learning demand and translate requirements into training plans with Métier leads.
• Develop and deploy the annual Training Plan (PDC).
• Monitor budgets, funding opportunities, and vendor costs.
• Coordinate session scheduling, trainer allocation, and room bookings.
• Administer the LMS: course creation, learner enrollment, attendance, and evaluation forms.
• Use NIIT platforms (CxP Portal, Instructor Portal, Room Booking Portal, Partner Portal) to support learning ops.
• Handle helpdesk requests and ticket management.
• Provide operational support for virtual classrooms and remote delivery.
• Communicate with Métier teams, suppliers, instructors, and business reps.
• Prepare training reports, dashboards, and planning data.
• Communicate effectively in French and English.
• Manage regulatory training records, certifications, and compliance.
• Coordinate training across multiple stakeholders and prioritise workload.
• Analyze training evaluation results and drive continuous improvement.
• Maintain the training catalogue with course creation, updates, and quality control.

Connaissances

LMS administration

Session planning

Budget management

Stakeholder coordination

Multilingual communication

Outils

LMS

CxP Portal

Instructor Portal

Room Booking Portal

Partner Portal

Description du poste

NIIT is a leading Skills and Talent Development Corporation seeking an experienced Learning Operations Manager to oversee day-to-day training delivery across multiple sites. You will plan sessions, schedule learning activities, manage LMS administration, coordinate learners and instructors, and handle helpdesk support.

Proficiency in French and English, strong reporting, budget tracking, and stakeholder communication are essential.