Global IT Ops Lead for Hospitality & AI

Nikki Beach Hospitality Group; Cannes; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

International travel

Exposure to new venue openings

Career growth within a luxury brand

Employee discounts in F&B and hotels

Zusammenfassung

Nikki Beach Hospitality Group in Cannes is seeking a hands-on IT Operations Manager to oversee operational software, IT infrastructure, and MICROS POS systems across our restaurants and beach clubs worldwide. This role combines fieldwork with international travel and a drive for digital transformation.

You will lead IT projects, roll out new systems, explore AI initiatives, and coordinate openings and renovations, ensuring venues are fully operational from day one.

Qualifikationen

• Hands-on experience with Oracle MICROS POS (configuration, deployment, troubleshooting, and support).
• Proficiency in English; other languages are a plus.
• Knowledge of operational software: user management, permissions, email administration, Drive, and security.
• Experience installing and supporting network infrastructure, structured cabling, Wi‑Fi, and IT hardware.
• Experience supporting hospitality operational software, cloud applications, CRM platforms, and business systems.
• Interest in AI technologies and digital innovation.
• Excellent troubleshooting and problem‑solving skills.
• Ability to work independently while managing multiple projects.
• Strong communication skills with both technical and non‑technical users.
• Willingness to travel internationally for new openings and operational support.

Aufgaben

• Deploy, configure, and support Oracle MICROS POS, including terminals, printers, menus, pricing, user permissions, and software updates.
• Coordinate network infrastructure, including structured cabling, Wi‑Fi, switches, routers, and IT hardware.
• Provide first and second-line technical support for operational systems, hardware, software, and connectivity issues.
• Manage, configure, maintain, and support operational software platforms, including CRM, reservation, procurement, HR, finance, and AI solutions.
• Coordinate the implementation and rollout of new business systems, software upgrades, and digital initiatives across the group.
• Identify opportunities to leverage Artificial Intelligence and automation to improve operational efficiency and the guest experience.
• Coordinate IT setup for new venue openings and renovations, ensuring all technology is operational before launch.
• Maintain IT asset inventory, procure equipment, and manage relationships with technology vendors.
• Train end users on operational systems and provide ongoing technical support to restaurant and corporate teams.
• Act as the primary point of contact for all IT and software-related projects, collaborating closely with Operations, Finance, Marketing, HR, and external technology partners.

Kenntnisse

Oracle MICROS POS

IT infrastructure

AI initiatives

CRM platforms

Operational software

Networking

Problem solving

Project management

Tools

Oracle MICROS POS

CRM platforms

Jobbeschreibung

Nikki Beach Hospitality Group in Cannes is seeking a hands-on IT Operations Manager to oversee operational software, IT infrastructure, and MICROS POS systems across our restaurants and beach clubs worldwide. This role combines fieldwork with international travel and a drive for digital transformation.

You will lead IT projects, roll out new systems, explore AI initiatives, and coordinate openings and renovations, ensuring venues are fully operational from day one.