Global Deployment & Services Lead

CAILabs; Rennes; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

CAILabs is seeking a Head of Deployment & Services to lead international deployment and services, ensuring availability, performance, and customer satisfaction across projects worldwide.

Reporting to the Operations Director, you will define the organization, service portfolio, operating model, and processes required to scale our deployments while maintaining excellence in delivery and outcomes for clients in space, defense and telecoms.

Qualifications

• Proven experience leading deployment and services organizations.
• Track record delivering international projects with quality, time and cost targets.
• Strong leadership, collaboration with Product and Sales teams.

Responsibilities

• Build the Deployment & Services organization with clear roles and processes.
• Industrialize service and deployment operations with dedicated methods and tools.
• Ensure successful delivery and scaling of international deployments with high customer satisfaction.
• Collaborate with Product, Sales and Operations to define SLAs and service levels.

Skills

Strategic leadership

Program management

People management

International deployments

Customer focus

Job description

CAILabs is seeking a Head of Deployment & Services to lead international deployment and services, ensuring availability, performance, and customer satisfaction across projects worldwide.

Reporting to the Operations Director, you will define the organization, service portfolio, operating model, and processes required to scale our deployments while maintaining excellence in delivery and outcomes for clients in space, defense and telecoms.