Head of Deployment & Services F/H

CAILabs; Rennes; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

CAILabs is seeking a Head of Deployment & Services to lead international deployment and services, ensuring availability, performance, and customer satisfaction across projects worldwide.

Reporting to the Operations Director, you will define the organization, service portfolio, operating model, and processes required to scale our deployments while maintaining excellence in delivery and outcomes for clients in space, defense and telecoms.

Qualifications

• Proven experience leading deployment and services organizations.
• Track record delivering international projects with quality, time and cost targets.
• Strong leadership, collaboration with Product and Sales teams.

Responsibilities

• Build the Deployment & Services organization with clear roles and processes.
• Industrialize service and deployment operations with dedicated methods and tools.
• Ensure successful delivery and scaling of international deployments with high customer satisfaction.
• Collaborate with Product, Sales and Operations to define SLAs and service levels.

Skills

Strategic leadership

Program management

People management

International deployments

Customer focus

Job description

As part of the growth of our business activities,Cailabs designs, deploys, and maintains complex optical communication systems worldwide for the space, defense, and telecommunications sectors. Optical Ground Stations (OGS), which contribute to the development of next-generation space communications, are a key pillar of this ambition, alongside other advanced optical communication solutions developed by the company.

To support this scale-up, we are looking for our future Head of Deployment & Services.

Reporting to the Operations Director, you will take ownership of a strategic challenge for the company: building an organization capable of deploying, supporting, and ensuring the availability of our systems on an international scale. At the crossroads of business growth, operational excellence, and customer satisfaction, you will define the organization, service portfolio, operating model, and processes required to sustainably support the scaling of our activities.

In this role, you will play a key part in four major areas :

Build and structure the Deployment & Services organization

• Define the vision, organization, processes, and tools required to support the growth of deployment and service activities.
• Evolve the organization and its capabilities with a long-term perspective, anticipating future needs driven by Cailabs' growth while maintaining a level of structure appropriate to the company's development stage.
• Develop teams, strengthen competencies, and establish a high-performing organization capable of supporting Cailabs' international expansion.

Develop high-value service activities :

• Design the processes, methods, and tools required to industrialize our service and deployment operations.
• Contribute to the development of service offerings related to maintenance and operational support, customer support, and system lifecycle services, working closely with Product and Sales teams to define service levels and standards of excellence.

Ensure the successful delivery and scaling of international deployments :

• Ensure execution quality, customer satisfaction, and compliance with cost, quality, and schedule commitments across all international projects.
• Monitor and improve the overall performance of deployment activities, ensuring customer commitments are met, intervention quality remains high, and operational processes are continuously improved.

By joining Cailabs, you will find :

• The opportunity to take part in an incredible human adventure, working alongside colleagues who share a strong team spirit built on challenge, intellectual stimulation, and responsiveness;
• The chance to join a dynamic organization that combines agility with resources aligned with its ambitions;
• A cutting-edge technology company involved in every stage, from prototype development to industrialization phase.