Global Customer Support Engineer - Semiconductor Test Equipment

Mycronic; Eybens; Presencial; EUR 46.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation policy

Meal vouchers

Monthly works council subsidy

Health insurance fully covered

Gym partnership

Descripción de la vacante

Mycronic’s Global Technologies division, based in Eybens, France, seeks an experienced Customer Support Engineer for the Hprobe line. The role focuses on after-sales support for semiconductor testing equipment, with travel to customer sites as needed.

You will work remotely with EU/US/China/Korea customers and collaborate with leading experts in a fast-growing environment. The successful candidate has a Master’s degree in a relevant field and 5+ years in customer support or multi-physics

Formación

• Master's degree or above in Electronics, Physics, Automation or related field.
• Minimum 5 years in customer support, test or applications supporting multi-physics or scientific equipment.
• Strong grasp of electricity and magnetism.
• Experience in debugging hardware and software issues.
• Knowledge of MRAM and memory device testing is a bonus.

Responsabilidades

• Provide after-sales support for existing installed base.
• Record, prioritize and respond to customer support requests.
• Reproduce and test hardware and software issues.
• Deliver high-quality resolutions within stated timelines.
• Verify fixes before deployment of hardware/software updates.
• Perform software releases and updates for install base as needed.
• Maintain regular customer satisfaction meetings.
• Identify new business opportunities from customer needs.
• Maintain strong customer relationships and liaison with Hprobe.

Conocimientos

Fluent English

Independent

Client relationships

Problem solving

Educación

Master's degree in Electronics/Physics/Automation or related field

Herramientas

MRAM testing knowledge

Electrical wafer testing awareness

Hardware/software debugging

Descripción del empleo

Mycronic’s Global Technologies division, based in Eybens, France, seeks an experienced Customer Support Engineer for the Hprobe line. The role focuses on after-sales support for semiconductor testing equipment, with travel to customer sites as needed.

You will work remotely with EU/US/China/Korea customers and collaborate with leading experts in a fast-growing environment. The successful candidate has a Master’s degree in a relevant field and 5+ years in customer support or multi-physics