Customer Support Engineer

MYCRONIC; Eybens; On-site; EUR 46,000 - 60,000; Full time

Benefits offered by this job

Vacation policy

Meal vouchers

Monthly works council subsidy

Health insurance fully covered

Gym partnership

Job summary

Mycronic’s Global Technologies division, based in Eybens, France, seeks an experienced Customer Support Engineer for the Hprobe line. The role focuses on after-sales support for semiconductor testing equipment, with travel to customer sites as needed.

You will work remotely with EU/US/China/Korea customers and collaborate with leading experts in a fast-growing environment. The successful candidate has a Master’s degree in a relevant field and 5+ years in customer support or multi-physics

Qualifications

• Master's degree or above in Electronics, Physics, Automation or related field.
• Minimum 5 years in customer support, test or applications supporting multi-physics or scientific equipment.
• Strong grasp of electricity and magnetism.
• Experience in debugging hardware and software issues.
• Knowledge of MRAM and memory device testing is a bonus.

Responsibilities

• Provide after-sales support for existing installed base.
• Record, prioritize and respond to customer support requests.
• Reproduce and test hardware and software issues.
• Deliver high-quality resolutions within stated timelines.
• Verify fixes before deployment of hardware/software updates.
• Perform software releases and updates for install base as needed.
• Maintain regular customer satisfaction meetings.
• Identify new business opportunities from customer needs.
• Maintain strong customer relationships and liaison with Hprobe.

Skills

Fluent English

Independent

Client relationships

Problem solving

Education

Master's degree in Electronics/Physics/Automation or related field

Tools

MRAM testing knowledge

Electrical wafer testing awareness

Hardware/software debugging

Job description

Do you want to be part of an organization on the cutting edge of technology?

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 50 years. Today we continue to grow and serve customers in an expanding variety of industries.

What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

Summary

We are looking for an experienced Customer Support Engineer to join Mycronic's Global Technologies division working within our Magnetic Test business line (Hprobe). Hprobe is a fast-growing company that develops and markets Automated Test Equipment (ATE) for emerging technologies in the semiconductor industry. Hprobe's unique equipment provides innovative solutions for testing spintronic components under magnetic fields, particularly in the MRAM (Magnetic Random Access Memory) and TMR (Tunnel Magnetoresistance) embedded memory sectors. Our customers include the world's leading semiconductor manufacturers and global technology leaders.

The Customer Support Engineer will be based in Eybens, France and will be proving remote support to customers in the; EU, US, China, and South Korea. There will be opportunity for travel to the customer site as and when required, but the role is predominately based in Hprobe headquarters.

Responsibilities

• Supporting install base in after sales capacity
• Recording, prioritizing and replying to all incoming customer support requests
• Reproducing and testing of hardware and software bugs
• Providing high-quality issue resolutions to the customer in a clear timeline
• Verify all hardware and software fixes before deployment
• Performing software releases and updates for install base as and when required
• Maintaining periodic customer satisfaction meetings
• Identifying new business opportunities based on customer needs
• Maintaining excellent relationship between the customer and Hprobe
• May perform other related duties as requested by management

Candidate Profile

The candidate must be highly motivated and self-reliant. They must be able to think independently and solve problems. They must be organised and diligent in their approach to record keeping and be able to prioritize and handle multiple parallel demands.

Technical Skills

• Master's degree or above in; Electronics, Physics, Automation or other science/engineering related field
• Minimum 5 years work experience in; customer support, test or applications supporting multi-physics or scientific equipment
• Strong grasp on physical principles such as electricity and magnetism
• Error investigation, trouble shooting, debugging of software and hardware issues
• Knowledge of electrical wafer testing methods is a bonus but not required
• Experience of working in the semiconductor industry is a bonus but not required
• Knowledge of MRAM and memory device testing is a bonus but not required

Soft Skills

• Fluent in spoken and written English
• Independent and self-motivated
• Ability to develop strong and lasting client relationships

Renumeration and Benefits

• Attractive vacation policy
• Meal vouchers
• Monthly subsidy from the works council
• Health insurance fully covered by the employer
• Partnership with a gym

Our Culture of Collaboration & Personal Growth

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.