Global Customer Support Engineer - Magnetic Test (Semiconductors)

Hprobe GmbH; Friauville; Híbrido; EUR 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation policy

Meal vouchers

Monthly subsidy from works council

Health insurance

Gym partnership

Descripción de la vacante

Mycronic’s Hprobe unit seeks a Customer Support Engineer to deliver post-sales service in Europe, the US, China, and Korea. You will support testing hardware and software, reproduce issues, and provide clear resolutions from the Eybens base with travel as needed.

The role emphasizes collaboration with leading semiconductor manufacturers, strong client relationships, and a proactive, self-motivated approach in a dynamic, global tech environment.

Formación

• Minimum 5 years in customer support or applications support for scientific equipment.
• Experience supporting multi-physics or highly complex test equipment.
• Strong problem-solving and debugging skills.

Responsabilidades

• Provide after-sales support for install base customers.
• Record, prioritize and respond to support requests.
• Reproduce and test hardware/software issues; verify fixes.
• Manage software releases and updates for install base.
• Maintain customer relationships and identify new opportunities.

Conocimientos

Customer support

Multi-physics support

Troubleshooting

Software/hardware debugging

Educación

Master's degree or above in Electronics/Physics/Automation

Herramientas

Electrical wafer testing methods

Descripción del empleo

Mycronic’s Hprobe unit seeks a Customer Support Engineer to deliver post-sales service in Europe, the US, China, and Korea. You will support testing hardware and software, reproduce issues, and provide clear resolutions from the Eybens base with travel as needed.

The role emphasizes collaboration with leading semiconductor manufacturers, strong client relationships, and a proactive, self-motivated approach in a dynamic, global tech environment.