Global Customer Support Engineer – Remote Role & Travel

Mycronic USA; Eybens; On-site; EUR 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance fully covered by the

Meal vouchers

Monthly subsidy from the works council

Gym partnership

Attractive vacation policy

Job summary

Mycronic USA in France seeks an experienced Customer Support Engineer to join the Global Technologies division (Hprobe). Based in Eybens, you will provide remote support to EU, US, China and South Korea, with occasional travel to customer sites.

The role focuses on after-sales support for automated test equipment, debugging hardware and software, and building strong client relationships while identifying new business opportunities.

Qualifications

• Master's degree or above in Electronics, Physics, Automation or other science/engineering related field.
• Minimum 5 years work experience in customer support, test or applications supporting multi-physics or scientific equipment.
• Strong grasp on physical principles such as electricity and magnetism.

Responsibilities

• Support install base in after sales capacity.
• Record, prioritize and reply to all incoming customer support requests.
• Reproduce and test hardware and software bugs; provide high-quality issue resolutions.

Skills

Customer support

Test equipment

Multi-physics

Education

MSc or higher in Electronics

Tools

MRAM testing

Memory device testing

Job description

Mycronic USA in France seeks an experienced Customer Support Engineer to join the Global Technologies division (Hprobe). Based in Eybens, you will provide remote support to EU, US, China and South Korea, with occasional travel to customer sites.

The role focuses on after-sales support for automated test equipment, debugging hardware and software, and building strong client relationships while identifying new business opportunities.