CDI - Client Communication Strategy Director (M/F/X)

CHANEL; Paris; Sur place; EUR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Creative House culture

Growth opportunities

Diverse career paths

Résumé du poste

CHANEL in Paris seeks a senior Client Communications leader to design and drive global client engagement across email, messaging apps and social channels. You will align fashion communication with local markets, guiding a multidisciplinary team to deliver personalized journeys and measurable engagement.

With 12–15 years in luxury and fluency in French/English, you will influence brand voice, manage partners, and elevate client relationships while supporting business objectives.

Qualifications

• 12 to 15 years’ experience in luxury, fashion, or premium retail, with proven expertise in client communication.
• Strategic thinker with strong leadership and change management skills.
• Excellent knowledge of omnichannel communication and CRM tools.
• Creative, client-centric, and results-oriented.
• Fluent in French and English.
• Management of 4 people.

Responsabilités

• Define and implement a global client communication strategy, aligned with the Fashion’s vision and client experience vision, staying always locally relevant.
• Analyze market trends, client insights, and best practices to inform strategic decisions.
• Position CHANEL Fashion for excellence and innovation in client communication, always fostering its singularity.
• Oversee the deployment of communication channels (email, WhatsApp, WeChat, Line, social media, etc.) in complementarity with the other communication Levers (Media, Social etc..)
• Ensure relevancy in messaging, tone of voice, and storytelling by all touchpoints.
• Collaborate with Orchestration teams to ensure tailored content to answer to Client Communication objectives, highlighting the role of each asset in the different clients journeys
• Develop personalized communication journeys to strengthen client relationships and drive engagement within markets measurement frameworks and KPIs to assess communication impact and client engagement.
• Lead and inspire a multidisciplinary team (content, CRM, digital, etc.).
• Foster a collaborative culture with internal stakeholders (Orchestration, Regions and markets, global teams).
• Manage external partners.

Connaissances

Client communication

Leadership

Change management

Omnichannel communication

CRM tools

Team management

Description du poste

Permanent contract, based in Paris (1st arrondissement), available from May 2026.

FASHION DIVISION

Fashion is the brand’s original activity. Two Haute Couture collections, six Ready-to-Wear collections, and two capsule collections inspired by sportswear and lifestyle – Coco Beach and Coco Neige – offer a style that captures the spirit of the times and fits seamlessly into women’s daily lives. A dynamic silhouette and accessories are essential elements of CHANEL’s allure and the brand’s timeless codes, instantly recognizable, imagined by Gabrielle Chanel and now interpreted by Matthieu Blazy.

What Impact You Create At Chanel

Within the Fashion department, you will join the Client Strategy team, whose mission is to ensure that the Client Fashion Fundamentals are felt at every client touchpoint, fostering a meaningful and unique connection with each client that reflects the singularity of Fashion.

Your position reports to the Fashion Client Strategy Director, the Client Communication Director drives the Global Client Communication strategy on the long-term, aiming to reinforce the engagement of each client within the 360 communication strategy, elevating each client journey while reinforcing CHANEL Fashion difference.

In close collaboration with the Global Orchestration Teams, the intention is to elevate each Collection Campaign, Fashion Moments, Calendar Celebration and Retail openings on the client communication locally relevant touchpoints across one-to-many, social CRM to clienteling channels and embark as well the regions to deliver it in the most relevant and impactful way. As a Client Communication expert, you will ensure the Fashion’s voice, values, and client-centric approach are reflected in every interaction, fostering client loyalty and engagement while supporting business objectives.

Your key missions are:

• Define and implement a global client communication strategy, aligned with the Fashion’s vision and client experience vision, staying always locally relevant.
• Analyze market trends, client insights, and best practices to inform strategic decisions.
• Position CHANEL Fashion for excellence and innovation in client communication, always fostering its singularity.
• Oversee the deployment of communication channels (email, WhatsApp, WeChat, Line, social media, etc.) in complementarity with the other communication Levers (Media, Social etc..)
• Ensure relevancy in messaging, tone of voice, and storytelling by all touchpoints.
• Collaborate with Orchestration teams to ensure tailored content to answer to Client Communication objectives, highlighting the role of each asset in the different clients journeys
• Develop personalized communication journeys to strengthen client relationships and drive engagement within markets measurement frameworks and KPIs to assess communication impact and client engagement.
• Lead and inspire a multidisciplinary team (content, CRM, digital, etc.).
• Foster a collaborative culture with internal stakeholders (Orchestration, Regions and markets, global teams).
• Manage external partners.

What You Will Bring

• 12 to 15 years’ experience in luxury, fashion, or premium retail, with proven expertise in client communication.
• Strategic thinker with strong leadership and change management skills.
• Excellent knowledge of omnichannel communication and CRM tools.
• Creative, client-centric, and results-oriented.
• Fluent in French and English
• Management of 4 people

What Energize You & What Chanel Can Offer You

• The independence of a creative House that places people at its center
• The dynamism of an environment that cultivates excellence while fostering the fulfillment of all
• Opportunities for advancement, growth, and diverse career paths within a House attentive to each individual’s uniqueness

The richness of our teams is born from each person’s uniqueness. CHANEL values diversity in all its forms and is committed to treating every application fairly.

During your first interview, we will inform you about the steps of the process.

CHANEL HOUSE

Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a wide range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. CHANEL is also renowned for acquiring numerous specialized suppliers, manufacturers, and Métiers d’art, eleven of which are located at 19M, between Paris and Aubervilliers. Dedicated to ultimate luxury, CHANEL is committed to delivering exceptional craftsmanship. The brand has historically placed Creation at the heart of its core values.