German-Speaking Customer Specialist | Global Support

Nomadify; Mulhouse; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Signing bonus up to 2500 EUR

Performance bonus

Structured onboarding

International environment

Career development

Résumé du poste

Nomadify in Mulhouse seeks a dedicated German-speaking customer support specialist to manage inquiries via phone, email and chat. You will ensure timely, accurate assistance and document interactions in our CRM system, while adhering to SLAs.

The role emphasizes professional, KPI-driven performance and the ability to escalate complex cases when needed. The ideal candidate has native German, solid English, and prior customer-service experience, with openness to relocation and on-site work for an

Qualifications

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service or client-facing roles preferred.
• Ability to work in a KPI-driven environment.
• Open to relocation and on-site work.

Responsabilités

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with SLAs.
• Resolve inquiries, complaints, and service issues while maintaining high satisfaction scores.
• Document customer interactions clearly within CRM systems.
• Escalate complex cases to internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Contribute to process optimization and customer experience initiatives.

Connaissances

German language

English communication

Customer service

Problem solving

Description du poste

Nomadify in Mulhouse seeks a dedicated German-speaking customer support specialist to manage inquiries via phone, email and chat. You will ensure timely, accurate assistance and document interactions in our CRM system, while adhering to SLAs.

The role emphasizes professional, KPI-driven performance and the ability to escalate complex cases when needed. The ideal candidate has native German, solid English, and prior customer-service experience, with openness to relocation and on-site work for an