German Speaker Customer Specialist (Relocation to Greece)

Nomadify; Mulhouse; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Signing bonus up to 2500 EUR

Performance bonus

Structured onboarding

International environment

Career development

Résumé du poste

Nomadify in Mulhouse seeks a dedicated German-speaking customer support specialist to manage inquiries via phone, email and chat. You will ensure timely, accurate assistance and document interactions in our CRM system, while adhering to SLAs.

The role emphasizes professional, KPI-driven performance and the ability to escalate complex cases when needed. The ideal candidate has native German, solid English, and prior customer-service experience, with openness to relocation and on-site work for an

Qualifications

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service or client-facing roles preferred.
• Ability to work in a KPI-driven environment.
• Open to relocation and on-site work.

Responsabilités

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with SLAs.
• Resolve inquiries, complaints, and service issues while maintaining high satisfaction scores.
• Document customer interactions clearly within CRM systems.
• Escalate complex cases to internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Contribute to process optimization and customer experience initiatives.

Connaissances

German language

English communication

Customer service

Problem solving

Description du poste

Key Responsibilities

Serve as the primary point of contact for German-speaking customers via phone, email, and chat

Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)

Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores

Document customer interactions clearly and accurately within CRM systems

Escalate complex cases to relevant internal stakeholders when required

Follow internal policies, quality standards, and compliance requirements

Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

Native or near-native fluency in German (spoken and written)

Good command of English for internal communication

Previous experience in customer service, contact center, or client-facing roles is preferred

Strong problem-solving and communication skills

Ability to work in a structured, KPI-driven environment

High level of professionalism, reliability, and customer orientation

Open to relocation and on-site work

What We Offer

Competitive salary package

Performance bonus

Structured onboarding and continuous training programs

International and multicultural working environment

Career development and internal mobility opportunities

Stable, long-term employment in a growing organization

Relocation support

may be provided in line with company policy

Possible to have signing bonus up to 2500 EUR

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country